I. GENERAL PROVISIONS

General Logistics Systems Poland Spółka z ograniczoną odpowiedzialnością, having its registered office in Głuchów, Komorniki municipality (62-052), at ul. Tęczowa 10, entered in the National Court Register kept by the District Court Poznań - Nowe Miasto and Wilda in Poznań, 8th Commercial Department of the National Court Register under number 0000005009, Tax Identification Number (NIP) 785-15-61-831, with a share capital of PLN 16,311,638.00, hereinafter referred to as GLS Poland, provides services consisting in the collection, transport and delivery of parcels - postal items within the meaning of the Act of 23 November 2012 Postal law and freight items within the meaning of the Act of 15 November 1984 Transport Law (hereinafter referred to as ‘Services’ in these Terms and Conditions) on behalf of customers who are not consumers within the meaning of the Act of 23 April 1964. - Polish Civil Code (Journal of Laws No. 16, item 93, as amended), in domestic and international trade.

II. DEFINITIONS

For the purposes of these Terms and Conditions, the terms used below shall mean:

▪ 10.00Service – delivery by 10 o’clock – an Additional Service provided in domestic trade on the territory of Poland indicated by GLS Poland, through postcodes, consisting in the delivery of the Parcel to the Recipient by 10.00 o’clock on the next working day after the day of its receipt; the service is not available for parcels addressed to chain stores;

▪ 12.00Service – delivery by 12 o’clock – an Additional Service provided in domestic trade on the territory of Poland indicated by GLS Poland, through postcodes, consisting in the delivery of the Parcel to the Recipient by 12.00 o’clock on the next working day after the day of its receipt; the service is not available for parcels addressed to chain stores;

▪ AddOnInsuranceService – increasing the limit of liability – an Additional Service consisting in increasing the limit of liability of GLS Poland for the Parcel above the amount indicated in point III item 4 of the Terms and Conditions, confirmed in writing by GLS Poland;

▪ APM – parcel locker – a self-service device with compartments that allows Customers to send and receive Parcels.

▪ Attempted delivery notice – notification of unsuccessful attempt to deliver the Parcel to the Recipient or unsuccessful attempt to collect the Parcel from the Sender;

▪ CashService – cash on delivery (COD) – an Additional Service consisting in collecting cash or non-cash payment for goods in domestic trade by ordering one amount of cash on delivery for one Parcel; the amount of COD cannot exceed PLN 6000.00 for all Parcels sent on a given day from one Sender and delivered to one Recipient;

▪ Price list – a list of receivables collected by GLS Poland for Services and Additional Services;

▪ DeliveryAtWorkService – delivery at the company premises to the hands of an individually designated person - an Additional Service performed in domestic trade, consisting in the delivery of the Parcel at the workplace or other premises to the hands of an individually designated person (the Recipient);

▪ DocumentReturnService (DOR) – return of the confirmed document – an Additional Service in domestic traffic consisting in returning to the Client one document – confirmed by the Recipient – attached to the Parcel, glued to the Parcel by the Client; the correct confirmation of the document is considered to be the submission of a legible signature by the Recipient;

▪ Documents – documents other than the Shipping Confirmation concerning or related to the Parcel, issued by GLS Poland, in order to perform a Service or an Additional Service;

▪ Working days – days from Monday to Friday, excluding statutory holidays;

▪ ExchangeService – goods exchange – an Additional Service performed in domestic trade, consisting in delivery of the Parcel and simultaneous collection of goods from the Recipient for exchange and delivery of such goods to the Sender;

▪ ExWorksService – fee collection from the Recipient – an Additional Service, performed in domestic trade, consisting in collecting a fee in cash or non-cash form from the Recipient for the Service. The service is not available for parcels addressed to chain stores;

▪ FlexDeliveryService (FDS) – Parcel redirection – an Additional Service, consisting in enabling the Re­cipient to redirect the delivery of the Parcel and to use alternative delivery options, such as: delivery within the agreed time limit, delivery to a new address, delivery to Szybka Paczka point, refusal to ac­cept, self-collection at a branch of GLS Poland, leaving the Parcel unsigned. By providing GLS Poland with the Recipient’s e-mail address, the Customer agrees that the Recipient may use the FlexDeliv­eryService and redirect the Parcel;

▪ IdentService – verifying the Recipient’s identity and returning a signed agreement – an Additional Service performed in domestic trade, consisting in verifying the Recipient’s identity on the basis of documents identifying the Recipient indicated by the Client, and then obtaining the Recipient’s signature on the agreement attached to the Parcel on arrival and returning the agreement to the Client;

▪ Individual Parcel Collection Code - PIN code or BLIK code - an individual code authenticating the Recipient and enabling the Recipient to collect and sign for delivery of the Parcel in an electronic form;

▪ InfoCourierService - service consisting in providing the Recipient with the telephone number of the Courier delivering the Parcel and the Individual Parcel Collection Code - PIN code enabling the receipt of the Parcel;

▪ Customer – respectively: Sender, Recipient or other person ordering the Service;

▪ Consumer – a Parcel Recipient who is a natural person receiving a Parcel for a purpose not directly related to business or professional activity;

▪ Road toll adjustment – a surcharge charged to each Parcel in connection with the road toll for motor vehicles with the permissible total weight of over 3.5 tonnes resulting from the Act of 21 March 1985 on Road Traffic (Journal of Laws 2007 No. 19 item 115 as amended); the current amount of the surcharge is published on the website www.gls-group.eu; a change in the amount of the surcharge is not an amendment to the Terms and Conditions or the Agreement and does not require a written form;

▪ Fuel adjustment – a surcharge based on the diesel retail price increase index published on www.gls-group.eu;

▪ Courier – a person acting in the name and on behalf of GLS Poland, performing a part of the Service or Additional Service, under the terms of the Agreement and these Terms and Conditions;

▪ Collection Point – the Parcel receipt address indicated by the Customer in order to perform the Service;

▪ Place of Delivery – the Parcel delivery address indicated by the Customer or the Recipient in the case of FDS Service;

▪ Sender – the person who issues a parcel to GLS Poland;

▪ Charge for lack of data – a charge imposed on the Customer by GLS Poland for the Customer’s failure to observe, for reasons attributable to him/her, the obligation to send the Parcel data electronically on the date of its release;

▪ Liquidation charge – a charge imposed on the Customer by GLS Poland for the performance of liquidation activities, including a lump sum remuneration, excluding the costs resulting from the specific characteristics of the liquidated Parcel, in particular the costs of waste disposal, which may be additionally charged to the Customer by GLS Poland, on the basis of a document confirming the incurrence of such a cost;

▪ Storage charge – a charge imposed on the Customer by GLS Poland for storage of the Parcel, calculated until the moment of delivery of the Parcel, including the return, for each calendar day counted from the date of occurrence of an obstacle in delivery, caused by reasons not attributable to GLS Poland;

▪ Charge for a technologically non-transferable parcel – a charge imposed on the Customer by GLS Poland for manual sorting of a Parcel which is not suitable for automatic handling with the use of GLS Poland belt conveyors;

▪ Charge for an overweight parcel (OWP) – a charge imposed on the Customer by GLS Poland for accepting a Parcel with a weight higher than that indicated in point II of these Terms and Conditions;

▪ Charge for an oversized parcel (OSP) – a charge imposed on the Customer by GLS Poland for accepting a Parcel with dimensions exceeding the allowed dimensions indicated in point II of these Terms and Conditions;

▪ Charge for the Parcel exceeding its volumetric weight – the charge imposed on the Customer by GLS Poland for sending for shipment a Parcel with a volumetric weight higher than 31.5 kg in domestic traffic and 40 kg in international traffic;

▪ Charge for manual input of data – a charge imposed on the Customer by GLS Poland for manual input of the Parcel data into the system, if the Customer does not observe, for reasons attributable to him/her, the obligation to send the Parcel data electronically;

▪ Charge for debt collection – a charge imposed on the Customer by GLS Poland for actions taken as a result of the Customer’s delay in payment of any receivables due to GLS Poland;

▪ Charge for determining the Recipient’s address – a charge imposed on the Customer by GLS Poland for determining the correct address of the Recipient;

▪ Recipient – an entity indicated in the Shipping Confirmation entitled to collect the Parcel from the Delivery Place;

▪ Cancellation fee – a fee for cancellation of a Pick&ReturnService or Pick&ShipService order;

▪ Customs clearance fee – a fee for customs clearance;

▪ Non-cash payment fee – a fee imposed on the Sender by GLS Poland for the payment of receivables chargeable against the Parcel in non-cash form, using payment methods provided by GLS Poland. The current list of non-cash payment methods and the amount of fees for individual payment methods is available in the GLS Poland Table of Charges, available on the GLS Poland website;

▪ Fee for zone B – an additional fee for the delivery of a Parcel to the area of Poland defined by postcodes as zone B. The list of postcodes covered by zone B and the amount of the additional fee is published in the GLS Poland Table of Charges;

▪ Fee for change of Additional Service – a fee charged by GLS Poland for change of instructions for the Additional Service after sending the Parcel;

▪ Parcel - items packed in a required or customary manner, ordered by the Customer of GLS Poland tobe accepted, moved and delivered based on the Shipping Confirmation. Dimensions of the Parcel, forwhich delivery has been requested to the Recipient’s address cannot exceed: the sum of circumferenceand the longest side: 3 metres, with the longest side of the Parcel being max 2 metres, the width ofthe Parcel cannot exceed 80 cm and its height cannot exceed 60 cm. The maximum dimensions of theParcel, for which delivery has been requested to a Szybka Paczka point, are specified on the websitewww.gls-group.com (dimensions may vary by location). The maximum dimensions of the Parcel, forwhich delivery has been requested to an APM, must not exceed: longest side 60 cm, width 41 cm,height 38 cm. In the case of an irregularly shaped Parcel, its dimensions will be calculated accordingto the contour of a cuboid shaped package into which the given Parcel could be packed (even if thecontents of the Parcel are physically packed in another way). The volume of the Parcel in internationaltrade must not exceed 240 litres. The gross weight of one Parcel, for which delivery has been requestedto the recipient’s address or selected Szybka Paczka points (partner network, local stores, and servicepoints) must not exceed: 31.5 kg in domestic traffic and 40 kg in international traffic, excluding countriesfor which the permitted weight is individually determined. The list of countries and permitted weightsis available on the GLS Poland website. The gross weight of a single Parcel, for which delivery hasbeen requested to other Szybka Paczka points or APMs, must not exceed 20 kg. GLS Poland providesservices of accepting, sorting, moving and delivering courier and freight Parcels;

▪ Courier Parcel – the above defined Parcel with a weight up to 20 kg, whose sum of dimensions (length, width, height) does not exceed 3 meters, and the longest dimension does not exceed 1.5 meters;

▪ Freight Parcel – the above defined Parcel with a weight over 20 kg;

▪ Pick&ReturnService – delivery to the person ordering the service – an Additional Service provided in domestic and international trade, consisting in accepting the Parcel from a person other than the person ordering the Service and delivering it to the person ordering the Service;

▪ Pick&ShipService – delivery between third parties – an Additional Service provided in domestic and international trade, consisting in accepting the Parcel from a person other than the person ordering the Service and delivering it to the Recipient other than the person who ordered the Service;

▪ Confirmation of Delivery – acknowledgement of receipt of the Parcel by the Recipient or a person authorised to collect the Parcel – proof of delivery of the Parcel to the Recipient with the signature of the Recipient or a person authorised to collect the Parcel, in a written or electronic form or with the Individual Parcel Collection Code entered in electronic form;

▪ Shipping Confirmation (SC) – a document filled out or created by the Sender that constitutes a proof of ordering the Services and Additional Services, and accepting the Parcel by GLS Poland that includes an address sticker;

▪ PreadviceService – notification Service – a service rendered via SMS consisting in communicating information about the Service and Additional Services to Recipients;

▪ Parcel – all Parcels accepted by GLS Poland under an Agreement on a given day for the shipment from one Sender and delivery to one Recipient;

▪ GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (Official Journal L of 2016 No. 119, page 1);

▪ Saturday10.00Service – delivery on Saturday by 10.00 o’clock – an Additional Service provided in domestic trade on the territory of Poland indicated by GLS Poland, through postcodes, consisting in the delivery of the Parcel to the Recipient on Saturday by 10.00 o’clock; the service is not available for parcels addressed to chain stores;
▪ Saturday12.00Service – delivery on Saturday by 12.00 o’clock – an Additional Service provided in domestic trade indicated by GLS Poland, through postcodes, on the territory of Poland, consisting in the delivery of the Parcel to the Recipient on Saturday by 12.00 o’clock; the service is not available for parcels addressed to chain stores;

▪ SaturdayService – delivery on Saturday – an Additional Service provided in domestic trade on the territory of Poland indicated by GLS Poland, through postcodes, consisting in the delivery of the Parcel to the Recipient on Saturday; the service is not available for parcels addressed to chain stores;

▪ Force Majeure – circumstances which GLS Poland could not avoid and consequences which GLS Poland could not prevent, in particular: uprising, revolution, riots, act of sabotage, act of terror, act of war, flood, earthquake, fire, storm, governmental act, road blockade, catastrophic precipitation, strike of the employees or subcontractors of GLS Poland or member companies of GLS group;

▪ ShopReturnService – return of the Parcel to the Customer – an Additional Service consisting in the return of the Parcel by the Recipient at the Szybka Paczka point or in an APM to the address indicated by the Customer. The cost of return of the Parcel is borne by the Customer;

▪ ShopDeliveryService – delivery to the indicated Szybka Paczka point or APM– an Additional Service consisting in delivering the Parcel to the Szybka Paczka point or APM indicated by the Customer; the Service is available only to Customers entitled to dispose of the Recipient’s telephone number or e-mail address for the purpose of collecting the Parcel; the Service is not available to Customers who do not have or refuse to provide GLS Poland with the telephone number or e-mail address;

▪ Szybka Paczka point – facility operated on behalf of GLS Poland or by a subsidiary of GLS Poland, under the name Szybka Paczka, in which the Sender may conclude a service agreement or send the Parcel, and the Recipient may collect the Parcel;

▪ Table of Charges – a list of charges defined in these Terms and Conditions charged by GLS Poland. The current Table of Charges is available for all Customers at all GLS Poland subsidiaries and at www.gls-group.eu. GLS Poland reserves the right to amend the Table of Charges, which will become effective one week after its publication at GLS Poland website;

▪ ThirdAttemptService – third delivery service – an Additional Service provided in domestic trade where a third attempt to deliver a Parcel is made upon the Sender’s written or electronic request;

▪ Agreement – a framework agreement for the provision of Services and Additional Services concluded by the Customer with GLS Poland in writing or by accepting an offer;

▪ Additional Service – an additional activity ordered by the Customer related to the Service accepted by GLS Poland, for which GLS Poland charges a fee specified in the Price list; the Additional Service is only available to the Customers who send data electronically.

▪ Volumetric weight – also called the dimensional weight of the Parcel, if it is higher than the one expressed in real kg (by mass) it may be used to calculate the remuneration for the Services; it is the quotient of the volume in cubic cm of the smallest cuboid in which the Parcel fits and the coefficient 6000 and is calculated according to the formula:
height of the Parcel (in cm) x length of the Parcel (in cm) x width of the Parcel (in cm) / 6000

III. ORDER AND CONDITIONS FOR THE PROVISION OF SERVICES AND ADDITIONAL SERVICES

1. The order for Services and Additional Services is made when GLS Poland has accepted the Parcel for shipment and delivery, together with the Shipping Confirmation issued by the Sender, on which GLS Poland confirms its acceptance. The Shipping Confirmation serves as the proof of ordering the Services and Additional Services, accepting their conditions and accepting the Parcel for shipment and delivery; a copy of the document is given to the Sender.

2. GLS Poland undertakes to perform the Services in a manner which ensures the following (jointly):

a) recording the day and time of shipment of the Parcel,

b) tracking of the Parcel from the moment of posting to delivery using the Track & Trace application available at www.gls-group.com,

c) delivery of the Parcel within the guaranteed timeframe specified in Section VIII, Paragraph 1 or Paragraph 2 of the Terms and Conditions or individually in the contract with the Customer,

d) delivery of the Parcel to the Recipient or person entitled to receive the Parcel at the place specified by the Sender or agreed upon with the Recipient, in a manner that ensures recording of the day and time of delivery of the Parcel.

3. GLS Poland will not accept Parcels the value of which exceeds the equivalent of PLN 6,000.00, unless separate written arrangements between the Customer and GLS Poland, made at least 3 (three) working days prior to sending the Parcel, provide for otherwise. Otherwise it shall be deemed that the actual and total value of the Parcel does not exceed the amount of PLN 6,000.00 in any case.

4. The Customer ordering the provision of GLS Poland’s Service agrees to have the Services and Additional Services provided pursuant to the provisions of these Terms and Conditions constituting general conditions of agreements within the meaning of Article 384 of the Polish Civil Code. The Customer can read the currently applicable version of the Terms and Conditions at www.gls-group.eu.

5. GLS Poland shall not be bound to follow any oral or written instructions or information placed by the Customer or the Courier, in particular, on the Parcel packaging or on the Shipping Confirmation, being contrary to the legal regulations, the Agreement or these Terms and Conditions.

6. GLS Poland has the right to refuse to perform the order if this would constitute a breach of law, the Agreement or these Terms and Conditions.

7. The Customer may change the instructions concerning the Services or Additional Services in a written or electronic form; in such a case GLS Poland may request a copy of the Shipping Confirmation. In justified cases, as regards the change of the Place of Delivery, GLS Poland may accept oral instructions from the Customer. In the situations mentioned in the preceding sentences, GLS Poland does not guarantee the possibility of executing the change of the instruction and reserves the right not to deliver the Parcel within the agreed period and to collect a charge.

8. The Customer acknowledges that GLS Poland may verify the declared weight and dimensions of the Parcel accepted for shipment, determining its actual weight and sizes. Verification constitutes the basis for the determination of a price for the Service according to the Price List and the imposition of a fee on the Customer for the overweight parcel (OWP) or the oversized parcel (OSP). The Customer hereby consents for weighing and measuring of the Parcel, and for determining, based on such activities, remuneration due to GLS Poland.

9. The submission of a Parcel with a size or weight greater than those indicated in point II of these Terms and Conditions and ordering the Additional CashService the value of which exceeds PLN 6,000.00, shall be effected at the sole risk and responsibility of the Customer. GLS Poland shall be authorised to return the Parcel in question at the expense of the Sender.

10. GLS Poland offers CashService under the assumption that GLS Poland acts only as an intermediary collecting the receivable for the goods and has no authority to impose an obligation on the Sender or to conclude on behalf of the Sender an agreement with the Recipient of parcels covered by the CashService. The Sender shall perform its anti-money laundering obligations as required by the applicable law.

IV. REMUNERATION

1. The amount of remuneration of GLS Poland (prices, fees, surcharges, charges) for the provision of Services and Additional Services as well as for the performance of other activities is specified in the Price List and the Table of Charges. Objections to the value of the invoice should be reported within 10 days from the date of issue.

2. GLS Poland shall be entitled to calculate the remuneration for Services in domestic and international trade on the basis of the volumetric weight of the Parcel if it is higher than the actual one obtained from the mass of the Parcel – in actual kg.

3. GLS Poland reserves the right to index prices specified in the Price List. GLS Poland shall notify all Customers of price indexation rules in writing or via e-mail, not later than 30 days before the price changes take effect. The Customer shall have the right to raise an objection. The absence of objection, in writing or via electronic mail, within 14 days from the date of sending the appropriate notice specifying the rules of indexation, shall be construed as the Customer’s consent to new prices. In the event of raising objections, the Agreement shall be terminated on the date of entry into force of the indexed prices.

4. The Sender of an international parcel shall be obligated to cover the costs of customs and tax duties as well as import customs clearance in case the Recipient fails to make payment in a timely manner.

5. If the Sender fails to fulfil the obligation resulting from point VI section 1 letter k), l) or m) of these Terms and Conditions, GLS Poland reserves the right to withdraw from the Agreement and return the Parcel to the Sender and charge the Sender with all costs incurred, without informing thereof earlier.

6. GLS Poland has the right to retain any and all Parcels accepted by GLS Poland to the Customer’s instruction in order to secure all claims of GLS Poland against the Customer regardless of the title. GLS Poland may also discontinue the provision of Services resulting from the Agreement until the Customer has satisfied all the outstanding obligations.

7. GLS Poland is entitled to put a lien on the Parcel in order to secure claims resulting from the Agreement from the acceptance until the delivery thereof.

8. If the Agreement stipulates the deferred term of payment and the Customer is in delay with payment of remuneration for the Services performed earlier, the remuneration for all Services and Additional Services ordered so far becomes immediately payable, and the remuneration for newly ordered Services and Additional Services is due at the moment of accepting the Service by GLS Poland, unless the latter decides otherwise.

9. If the payment for the Services and Additional Services is not made in a timely manner, GLS Poland has the right to retain any amounts due to the Customer until the payment is made, or to deduct the claim of GLS Poland from the amount due from the Customer, in particular the amount due under the CashService .

10. GLS Poland shall have the right to calculate statutory interest for untimely payment of the amounts due for the provision of Services or Additional Services as provided for in the Act of 8 March 2013 on counteracting excessive delays in commercial transactions (Journal of Laws of 2013, item 403 as amended) and to charge the Customer with the amounts constituting the cost of recovery of those receivables.

11. The Customer shall not have the right to deduct its claims from the claims of GLS Poland.

12. The Customer shall not be entitled, without the written consent of GLS Poland, to transfer its claims against GLS Poland upon any third party.

13. The Customer shall be obliged to make the documents that present its current financial standing available upon the request of GLS Poland or credit information agency or insurance company which received an order to draw up a credit report from GLS Poland.

14. GLS Poland shall have the right to suspend the provision of Services until the Customer submits security or to dissolve the Agreement with immediate effect in case it receives information about the problems concerning the solvency of the Customer, in particular the economic information about the Customer’s debt towards third parties, from the institutions established on the basis of the Act on making economic information available and exchange of economic data or the Banking Law act, as well as information on filing a bankruptcy petition concerning the Customer or restructuring application or information about pending enforcement proceedings against the Customer.

15. GLS Poland shall be entitled to suspend the provision of Services until the Customer submits security or dissolve the Agreement with immediate effect in case the amounts due for the performance of the Services or Additional Services are not paid in a timely manner.

16. If GLS Poland provides the Customer with operational materials in order to handle Parcels sent by Customers as part of cooperation with GLS Poland, the Customer undertakes to use the operational materials solely for this purpose. Once the cooperation has been completed, the Customer shall return all unused operational materials to GLS Poland. Should the Customer use the operational materials contrary to the purpose hereof, GLS Poland shall charge the Customer an appropriate fee for using the operational materials as per the rate specified in the Table of Charges.

17. The Customer is obliged to pay GLS Poland the amount charged to the Recipient of the Parcel and paid to the Customer as part of the Additional Service called CashService if the card holder’s (the Parcel Recipient’s) bank used the so-called chargeback procedure. The Customer is obliged to pay GLS Poland the said amount within 7 days of receiving the accounting document from GLS Poland. GLS Poland has the right to request the Customer to submit explanations or documents that the bank requires to follow the chargeback procedure. The Customer is obliged to respond to GLS Poland’s request within the period specified therein.

V. ITEMS EXCLUDED FROM THE SERVICES

1. GLS Poland shall not accept for shipment and delivery any Parcels containing the following:

a) items the shipment of which is forbidden pursuant to the provisions of law or international agreements, conventions or treaties to which Poland is the party,

b) items excluded from air transportation pursuant to the applicable provisions of law in case of combined air or road transportation,

c) cash, monetary units, postal fee stamps, gift vouchers or other payment documents, cheques, debit or credit cards, excise forms, securities, crude metals or precious stones and the products made thereof, jewellery, works of art or articles having an artistic value, antiques and other items the value of which results from the age, rarity or subjective features thereof, numismatic objects or stamp collections, identity documents, including tickets, registration certificates or stickers related therewith,

d) tender documents, tenders or commercial contracts, accounting documents, billing documents, medical and insurance documents,

e) pre-paid or activation telecommunications cards as well as electronic data storage devices such as USB drives, disks, memory cards, or others with similar functions,

f) items transported on the basis of a temporary customs clearance document or on the basis of the ATA carnet,

g) nicotine, tobacco products and alcohol, including items for which excise duty markings are required,

h) items transported with a customs seal,

i) living animals or plants,

j) commodities requiring a controlled temperature,

k) perishable goods or food products within the meaning of the Act on food and nutrition safety,

l) medical products within the meaning of the Pharmaceutical Law, components for the production of medical products, drugs and psychotropic and hallucinogenic substances except for those sent for scientific and research purposes by the institutes authorised thereto pursuant to separate legal regulations, subject to the agreement of GLS Poland to perform such a Service,

m) items requiring specialist phytosanitary tests,

n) flammable or explosive materials, caustic or odorous substances and other commodities listed in the ADR Convention, weapons or ammunition,

o) dried tobacco in the meaning of the Act on excise or contaminated alcohol,

p) tires in international trade,

q) corpses and human or animal corpse remains, human or animal ashes,

r) human or animal organs, body fluids and products of human or animal metabolism,

s) personal belongings or resettlement property,

t) musical stringed or plucked instruments,

u) items the properties of which may pose threat to people or expose other Parcels to destruction, damage, getting dirty etc.,

v) commodities which require special conditions during shipment or storage (e.g. transportation in a specific position e.g. horizontally, glass, ceramics, TV sets, parts of a car body, other fragile commodities),

w) products of animal origin, as referred to in Commission Regulation (EC) No. 206/2009 of 5 March 2009,

x) goods or parcels the sending of which is prohibited under all applicable legal sanctions, for example because of their contents, their intended recipient or the country to or from which they are to be sent. Legal sanctions include all laws, regulations and orders imposing any sanctions (including trade restrictions and economic sanctions) on countries, individuals or entities or any other organisational units, including without limitation those imposed by the United Nations, the European Union and the member states of the European Union,

y) any medium containing personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data in order to identify an individual or data concerning his or her health, sexuality or sexual orientation.

2. GLS Poland shall not accept the Parcels addressed to post box numbers and where the Place of Delivery indicates a temporary address, including in particular to: hotels, guest-houses, students’ houses, hostels, therapeutic centres and sanatoriums, trade fair centres, exhibitions or beaches.

3. GLS Poland shall be entitled to terminate the Agreement with immediate effect in case the items that are consigned for shipment are the items that are excluded from the provision of Services or any other items which are not listed in point V section 1 of these Terms and Conditions, which pose a threat to the life, health or property of any entity.

VI. DUTIES OF THE CUSTOMER

1. The Customer undertakes, assures and guarantees that:

a) the Parcel is properly described on the Shipping Confirmation and that the address of the Recipient and the Sender is precisely and legibly written and the appropriate address stickers are affixed on the Parcels,

b) the ordered Additional Services are correctly marked on the Shipping Confirmation including the address sticker,

c) the return document covered by the additional DocumentReturnService is affixed and visible on the Parcel,

d) the value of the Parcel does not exceed the amount indicated in the provisions of point III section 3 of these Terms and Conditions,

e) in case the Additional AddOnInsuranceService is ordered, it obtained from GLS Poland, at least 3 (three) days prior to the sending of the Parcel, confirmation of the acceptance of the order for the performance of the Additional AddOnInsuranceService,

f) the date of shipment is indicated on the parcel and that it is labelled with SaturdayService, Saturday10.00Service or Saturday12.00Service (if applicable),

g) the Parcel has been properly packaged in a manner protecting it against loss, damage or destruction during the performance of the Service; the packaging should be properly closed and secured (in the form of seals, lacquer stamps, adhesive tapes or stickers, etc.) in a manner preventing access to the contents of the Parcel without leaving visible traces, and also have an appropriate internal protection preventing the contents of the Parcel from moving,

h) the Parcel does not contain the items excluded from the Services that are listed in point V of these Terms and Conditions,

i) attached to the Parcel a set of documents required for proper customs clearance of the Parcel, including import customs in the case of return of the Parcel, in accordance with the regulations, and the specification of the goods contained in the Parcel moved by combined air-road means,

j) the data concerning the Parcels, Services and Additional Services, correct address and contact details, including telephone numbers of the Sender and the Recipient, @ address of the Recipient entered into the computer system integrated with the GLS Poland system are communicated in an electronic form to GLS Poland at the latest on the day the Parcels are sent,

k) the dimensions of the Parcel do not exceed the admissible dimensions provided in point II of these Terms and Conditions,

l) the Parcel is suitable for automatic handling during loading and sorting,

ł) the weight of the Parcel does not exceed the admissible weight provided in point II of these Terms and Conditions.

2. The Customer shall release GLS Poland from any liability – that is both from any liability towards third parties and towards the Customer – for any damage resulting from the Customer’s culpable and non-culpable breach of the obligations indicated in the provisions of section 1. Furthermore, the Customer shall be liable towards GLS Poland and third parties for any damage incurred by GLS Poland and third parties as a result of the Customer’s culpable and non-culpable breach of the obligations indicated in the provisions of section 1. The Customer shall be obliged to repair any damage suffered by GLS Poland or third parties as a result of the Customer’s culpable and non-culpable breach of the obligations indicated in the provisions of section 1, as well as to release GLS Poland from its obligations towards third parties, if their occurrence was a result of the Customer’s breach of the obligations indicated in section 1. The obligations stipulated in this section also include the Customer’s obligation to repair any damage in the form of administrative and other penalties of a similar nature, as well as to bear the costs of conducting proceedings in their regard.

VII. SENDING THE PARCEL

1. The proof of acceptance of the Parcel by GLS Poland is the Shipping Confirmation. The Sender shall receive the copy of that document. In case of a discrepancy between the content of the Customer’s order and the content of the Shipping Confirmation, the information contained in the Shipping Confirmation shall be binding for GLS Poland, unless the parties agree otherwise in the Agreement.

2. GLS Poland may refuse to conclude the Service Agreement or withdraw from the performance thereof if the Parcel:

a) contains items excluded from the Services stipulated in point V of these Terms and Conditions,

b) fails to comply with the conditions required by GLS Poland to conclude the Agreement, as determined in point VI of these Terms and Conditions, and in particular as regards the packaging and designation of the Parcel.

3. The acceptance by GLS Poland of a Parcel for movement and delivery does not justify the presumption that its weight, dimensions, packaging and contents comply with the conditions contained in the Regulations.

4. GLS Poland may accept a Parcel not meeting the conditions specified in point VI, section 1 letter g) for shipment and delivery only if the Parcel does not pose a risk to other Parcels, persons or property. In such a case, the Customer shall assume responsibility for any damage that may result therefrom, as well as for any damage or loss of the contents of the Parcel during its shipment and for any delay in its delivery caused by the need to secure the Parcel, which shall be made at the expense of the Customer.

VIII. RELEASE OF THE PARCEL

1. GLS Poland guarantees delivery of a Domestic Parcel within three working days from the date of sending the Parcel, unless an Additional Service, 10.00Service, 12.00Service, SaturdayService, Saturday10.00Service, or Saturday12.00Service, has been agreed in the Shipping Confirmation.

2. As a principle, an international Parcel is delivered to the Recipient at the Place of Delivery not later than within the time-limit resulting from the Price List. GLS Poland guarantees that the international Parcel shall be delivered within the time-limit stipulated in the Price List extended by three working days.

3. Delivery of the Parcel shall be confirmed by the Recipient by his or her own signature on an electronic device (scanner) or a paper document or by entering the Individual Parcel Collection Code (PIN code or Blik code) on the electronic device or APM screen. The Customer agrees to use the printout of the Recipient’s signature or the printout of the entered Individual Parcel Collection Code (PIN code or BLIK code) from an electronic device – as proof of delivery of the Parcel by GLS Poland and shall not raise
objections to such a form of proof, only due to the fact that the confirmations are obtained and kept by GLS Poland in an electronic form.

4. In case of the option Leaving the Parcel unsigned as part of the FlexDeliveryService, the delivery shall take place when the courier leaves the Parcel at the Recipient’s address, at the location properly protected from unauthorised access, as pointed out by the Recipient, to which the latter agrees by providing a relevant statement upon selecting the relevant option. The Customer, by providing GLS Poland with the Recipient’s e-mail address, agrees that the Recipient will use the FlexDeliveryService and redirect the Parcel, and will raise no objections to this form of Parcel delivery.

5. GLS Poland shall be entitled to check the identity of the Recipient by comparing the data on the Shipping Confirmation to the data on the identity documents (e.g. identity card, passport, driving licence).

6. The Recipient may not open the Parcel before signing the Confirmation of Delivery and paying any amounts due for the Parcel that result from the Additional Services ordered by the Customer.

7. In case any damage or loss of the contents of the Parcel is established before the Parcel is released to the Recipient, the Courier delivering the Parcel or the person acting on behalf of GLS Poland at the Szybka Paczka point shall immediately draw up a protocol concerning the condition of the Parcel (protocol of damage). The Recipient may also request that the protocol of damage be drawn up if the Recipient claims that the Parcel has been disturbed. The protocol of damage shall be signed by the Courier or the person acting on behalf of GLS Poland at the Szybka Paczka point and the Recipient. The Recipient shall receive the copy of the protocol.

8. In In the absence of the Recipient at the Place of Delivery, a GLS Poland Courier may:
a) upon the Recipient’s consent, issue the Parcel to a third party authorised by the Recipient, who is present in the immediate vicinity of the Place of Delivery indicated by the Recipient (“Substitute delivery”). Immediate vicinity is understood as a place (premises) in the same house, building, facility as the Place of Delivery or a house, building, facility directly nearest to the Place of Delivery.
b) provided that the contact number or e-mail address of the Recipient is included in the system data, leave the Parcel at the nearest Szybka Paczka point or APM in order to issue it to the Recipient. In such a case, the Recipient receives written (advice note) or electronic information on the address of this point or APM and the Parcel’s Individual Delivery Code (PIN code) enabling the receipt of the Parcel.

9. In case the Recipient refuses to accept the Parcel or if the Parcel may not be delivered for other reasons that are beyond the control of GLS Poland, GLS Poland shall return the Parcel to the Sender at the cost of the Customer. The amount of the charge for the return of the Parcel is equal to the charge for the Service. The Client is also responsible for any other fees charged for the Parcel.

IX. LIABILITY OF GLS POLAND

1. GLS Poland shall be liable for the failure to perform or improper performance of the Agreement for the provision of Services and Additional Services subject to the principles resulting from these Terms and Conditions, Postal Law, Transport Law, Polish Civil Code and other appropriate legal regulations.

2. The Service shall be deemed improperly performed if any loss of the contents or damage of the Parcel or any delay in the delivery thereof occurs between the acceptance of the Parcel by GLS Poland for shipment and delivery.

3. The Service is considered not performed if the Parcel is lost after it was accepted by GLS Poland for shipment and if it is collected with a sealed mean of transportation – after the Parcel was physically registered (scanned for the first time) in the GLS Poland system. The Parcel is considered lost if it is not delivered to the Recipient or to a third party authorised by them (substitute delivery) or if it is not delivered to the Place of Delivery using FDS (Leaving the Parcel unsigned) within 30 days of the date of acceptance thereof by GLS Poland for shipment or if it is transported with a sealed mean of transportation
– after the Parcel was physically registered (scanned for the first time) in the GLS Poland system.

4. GLS Poland shall not be liable if the loss of the contents or damage of the Parcel or delay in the performance of the Service or Additional Services result from, in particular:

1) the circumstances of the Force Majeure,

2) reasons due to the Sender or Recipient or a third party used thereby, which are not due to the fault of GLS Poland,

3) the properties of the items handed over for shipment,

4) the violation, by the Sender or Recipient, of the generally applicable provisions of law or the provisions of the Terms and Conditions, and in particular as a result of:

a) ) sending, by the Sender, any items under the name being contrary to the actual state of affairs, imprecise or unsatisfactory, which are not accepted for shipment by GLS Poland in accordance with the legal provisions or these Terms and Conditions,

b) the lack of the packaging, insufficient or defective packaging of the Parcel causing threat of damage or defect of the items contained therein,

c) insufficient or imprecise marking of the Parcel,

d) loading, arrangement or unloading of the Parcel by the Sender, Recipient or by persons acting on the account of the Sender or the Recipient,

e) insufficiency or defective features of the Parcels or of numbers thereon,

f) any other reasons which are not due to GLS Poland.

5. GLS Poland shall not be liable for the loss of the contents of the Parcel where the weight of the Parcel or the number of items contained therein was not checked thereby at the moment of acceptance for shipment if the Parcel is delivered without any traces of disturbance of the packaging secured by the Sender with a seal, sealing wax seal, Sender’s tape or in any other similar durable manner.

6. GLS Poland shall be liable exclusively for actual proved losses incurred by the Claimant as a result of the failure to perform or improper performance of the Service or Additional Services, that is except for lost benefits, profits or income of the Claimant or a third party unless they have been caused by intentional fault of GLS Poland.

7. In domestic trade, the liability of GLS Poland is limited to the amount of the usual value of the Parcel the acceptance of which was approved thereby in accordance with the provisions of these Terms and Conditions.

8. If the damage results from the circumstances being partially due to GLS Poland, the liability of GLS Poland shall be limited to the scope within which the said circumstances influenced the occurrence of the damage.

9. In domestic trade, subject to section 6 above, the amount of damages for the loss or shortage of the contents of the Parcel may not exceed the usual value of the items contained in the Parcel. In the case of claims by Customers who are not Consumers the damages shall be paid out in accordance with the net value of the items excluding VAT. In case the amount of the damage in domestic trade is established in a foreign currency, the damages shall be calculated in accordance with the average rate of the National Bank of Poland of the said currency on the day of sending the Parcel.

10. In case the Parcel is damaged, the amount of compensation shall be established as the amount corresponding to the percentage of the decrease in the value thereof.

11. Apart from the compensation specified in sections 6, 7 and 10 above and section 18 below, GLS Poland shall return the charge for the transportation in full amount – in case of the loss of the Parcel, in an appropriate portion – in case of shortage of the contents thereof, and in case of damage – in the amount corresponding to the percentage of the decrease in the value thereof.

12. In case of delayed delivery of the Courier Parcel, GLS Poland shall be obliged to pay compensation in the amount not exceeding the double amount of remuneration for the Service.

13. In case of delayed delivery of the domestic Freight Parcel, if the Customer proves that the damage he or she incurred resulted therefrom, GLS Poland shall be obliged to pay compensation in the actual amount of the damage incurred, however, not exceeding the double amount of remuneration for the Service the performance of which was delayed.

14. In the case of delayed delivery of the international Freight Parcel, if the Customer proves that the damage he or she incurred resulted therefrom, GLS Poland shall be obliged to pay compensation in the actual amount of the damage incurred, however, not exceeding the double amount of remuneration for the Service the performance of which was delayed.

15. GLS Poland shall be liable for the loss, the failure to use or improper use of the filled in documents that are appended by the Sender to the Shipping Confirmation, unless he or she is not at fault. In such a case the liability of GLS Poland for proven damage is limited to the amount of remuneration for the Service for the performance of which the documents were appended.

16. In case the Sender withdraws from the Agreement for reasons being due to GLS Poland, the liability of GLS Poland for the proven damage thereunder shall be limited to the amount of remuneration for the Service the performance of which was abandoned by the Sender.

17. In domestic trade, GLS Poland shall be liable up to the amount indicated in the provisions of point III, section 3 and point VI, section 1 letter d) of these Terms and Conditions, unless it has given its written consent to a higher value shipment of the Parcel prior to its sending.

18. In international trade, the liability of GLS Poland for the loss, damage or shortage of the contents of the Parcel may not exceed the amount of SDR 8.33 per each kilogram of the missing gross weight, however, not more than the actual value of the Parcel. The above mentioned amount shall be translated into zlotys in accordance with the average rate of the National Bank of Poland as at the date of sending the Parcel.

19. If the Customer took advantage of the AddOnInsuranceService, GLS Poland shall be liable up to the amount of the limit to which GLS Poland agreed in writing prior to the sending of the Parcel.

X. LIABILITY FOR ADDITIONAL SERVICES

1. Subject to point X, sections 2-3, if as a result of the failure to perform or improper performance of any of the Additional Services the Customer incurs damage, GLS Poland shall be obliged to pay damages up to the amount of the remuneration for the Additional Service, the non-performance or improper performance of which caused damage to the Customer.

2. As regards the performance of the Additional CashService, should the Customer prove the damage incurred, GLS Poland shall be liable for the performance of the Service in question up to the amount to collect which it was obliged under the ordered Additional CashService, with the reservation that the amount that was not collected from the Recipient does not constitute the damage.

3. GLS Poland shall be obliged to hand over to the Customer the amount collected under the Additional CashService, within 7 working days of the date of collection thereof from the Recipient, however, the date of payment shall be the day on which the bank account of GLS Poland is debited.

XI. LIABILITY OF THE CUSTOMER

1. The Customer shall be liable towards GLS Poland for any damage caused to persons, equipment, other Parcels as well as for any costs resulting from:

a) providing, on the Shipping Confirmation or in any other form, indications and statements being contradictory to the actual state of affairs, imprecise, insufficient or entered in an inappropriate place as well as for the lack of the required documents or if the required documents are incomplete or incorrect,

b) a defective condition of the Parcel, the lack of packaging or defective packaging of the Parcel or improper performance of loading activities.

2. The Customer shall be liable towards GLS Poland for improper filling in by the Sender of the documents on the basis of which the Service is to be performed, including the entering of the data being contradictory to the actual state of affairs, imprecise, incomplete or data entered in inappropriate places. The Customer shall be also liable for the lack of the required documents, if the reason for the lack of the documents is due to his or her fault. The Customer shall also be liable for erroneous or imprecise information provided to GLS Poland in any other form.

3. In case the Customer fails to fulfil the obligation referred to in point VI section 1 letter k), GLS Poland shall not be liable for the performance of the Service or Additional Services and reserves the right to keep the Parcel until it receives proper data.

XII. ASSERTING CLAIMS. COMPLAINTS

1. Any claims for improper performance of the Agreement for the provision of the Service shall expire as a result of acceptance of the Parcel without reservations. This, however, shall not apply to claims for shortages or damage of the Parcel being invisible at the moment of release and reported by the Recipient (or the Sender in case of the return of the Parcel) to GLS Poland, in writing, sent to the headquarters of GLS Poland, electronically via the ADE-Plus system (for Customers who are not Consumers), or electronically through the contact form at https://glsgroup.com/PL/pl/reklamacje-konsumenckie (for Consumers), not later than within 7 (seven) days of the date of acceptance of the Parcel, provided,
however, that the Claimant proves that the damage was caused between the time of acceptance of the Parcel for shipment and the moment of release of the Parcel.

2. Subject to the provisions of section 3, those entitled to make a claim for non-performance or improper performance of the Services Agreement are:

a) Customer,

b) Recipient, in the event that the Customer waives the right to assert claims in his/her favour,

c) with regard to a Courier Parcel, the Recipient, who is the Consumer to whom the parcel has been delivered,

d) in respect of a Parcel of Goods, the Recipient who is a Consumer and who has the right to dispose of the Parcel.

3. The Customer or the Recipient, depending on which one of them has made the payment for the transport to GLS Poland, is entitled to make a claim for reimbursement of the transport fee.

4. Complaints for Additional Services may only be made by the Customer who has ordered and paid GLS Poland for their performance.

5. Complaints submitted by other persons are returned to them with information about the person entitled to lodge a complaint.

6. Customers (not being Consumers) are entitled to submit complaints in writing to the address of GLS Poland’s registered office or electronically via the ADE-Plus system, and Consumers are entitled to submit complaints in writing to the address of GLS Poland’s registered office or electronically via the contact form HYPERLINK “https://gls-group.com/PL/pl/reklamacje-konsumenckie/”https://gls-group.com/PL/pl/reklamacje-konsumenckie, within 30 (thirty) days, and in the case of a loss of the Parcel – within 45 (forty-five) days from the date of GLS Poland’s acceptance of the Parcel for shipment, but no later than within 12 months from the date of shipment.

7. The complaint shall be considered within 30 days of the date of the lodging thereof.

8. If the complaint is lodged by a person other than the entitled person, he or she should attach a document concerning the transfer of rights or a power of attorney. This shall not apply to the insurance company raising a recourse claim against GLS Poland.

9. The complaint should contain:

a) the company name, registered office and, in the case of Consumers, the name and postal address including the e-mail address of the claimant and the bank account number to which any compensation should be sent,

b) the amount of the claim together with a justification,

c) appropriate documents substantiating the amount of the claim (the original VAT invoice or a copy certified to be true to the original, calculation of the costs of production, other documents confirming the amount of the claim),

d) a copy of the Shipping Confirmation,

e) a copy of the protocol of the condition of the Parcel / a copy of the protocol of damage.

GLS Poland may request that the person lodging a complaint present additional documents necessary to consider the complaint and, in particular, photo documentation.

10. If a complaint has been lodged by an unauthorised person, or if the complaint does not meet the conditions specified in section 9 above, GLS Poland shall call the claimant to supplement it. The period referred to in point XII, section 7 shall be suspended until the claimant supplements the complaint.

11. GLS Poland shall notify the person lodging the complaint about the result of considering the complaint.

12. In case the Parcel is damaged, the Claimant shall be obliged to leave it at the disposal of GLS Poland until the completion of the complaint proceedings.

13. As regards the matters which have not been regulated in these Terms and Conditions, Courier Services shall be governed by the appropriate provisions of the Postal Law and any secondary legislation issued thereunder, and by the appropriate provisions of the Transport Law and of the regulation of the Ministry of Transport and Construction on determining the condition of Parcels and the complaint procedure – with regard to Postal Consignments.

14. The lodging of the complaint shall not release the Customer from the obligation to pay the amount due for the performance of the Services and Additional Services by GLS Poland.

XIII PERSONAL DATA PROTECTION / INFORMATION ON THE PROCESSING OF PERSONAL DATA

1. The personal data controller is GLS Poland. The controller has appointed a Data Protection Officer who can be contacted by means of a specially prepared e-mail address: dataprotection@gls-poland.com or by traditional mail, to the address of the data controller.

2. All GLS Group companies located in the European Union are subject to the rules of the GDPR and other relevant national data protection laws. GLS Poland, by applying appropriate technical and organisational measures, makes every effort to protect personal data against loss or misuse. All reports on data protection are recorded and explained in detail and analysed on the basis of the applicable legislation.

3. The data subject is entitled to:

a) receive information and access to data concerning him or her (right of access under Article 15 of the GDPR),

b) rectify his or her personal data which are inaccurate and to update his or her data (right to rectify data, Article 16 of the GDPR),

c) demand the deletion of his or her personal data (right to delete his or her data, under Article 17 of the GDPR),

d) demand the cessation of processing (right to limit processing, under Article 18 of the GDPR),

e) request the transfer of data to another controller (right to data portability, under Article 20 of the GDPR),

f) object to the processing of his or her personal data (right to object, under Article 21 of the GDPR),

g) where the processing is based on the data subject’s consent, the data subject has the right to withdraw his or her consent at any time, without affecting the lawfulness of prior processing of personal data.

In order to apply for the exercise of one of the above mentioned rights including the withdrawal of consent to data processing, one should contact the Data Protection Officer at GLS Poland. It should be indicated which right the message refers to, so that GLS Poland can take the necessary steps to meet the request.

In connection with the submitted request, for the purpose of identifying a person, GLS Poland may ask for additional confirmation of identity in order to protect against unauthorised access to the data.

The data subject has the right to lodge a complaint with the supervisory authority. In Poland such an authority is the Data Protection Office.

4. GLS Poland processes personal data:

4.1 In order to fulfil the Agreement with its Customers (Senders) [Pursuant to Article 6 section 1 letter b) of the GDPR], GLS Poland shall process the necessary data, such as:

a) Customer data (registration data, contact persons’ data on the Customer’s side, such as first name, last name, business position, telephone number, signature, e-mail address, job position),

b) Sender data (sending address and necessary contact details, signature, payment information and other data needed to perform the Service ordered by the Sender,

c) Recipient data (first name and last name, signature, address, postcode, city, country and optionally other data necessary to perform the Services and Additional Services provided by the Sender of the Parcel to the data controller, or indicated by the Recipient, such as e-mail address, telephone number).

The Recipient’s (Consumer’s) self-reported data, such as his or her name and correspondence address together with his or her e-mail address and the bank account number to which any compensation is to be sent, may also be processed for the purpose of dealing with a complaint made by the Recipient.

In specific cases, as part of the CashService Additional Service, the following personal data of the Client, the Sender or the Recipient may also be processed: first and last name, nationality, PESEL number or date of birth, identity document number. These data are processed in order to fulfil the obligations under the Act on counteracting money laundering and financing of terrorism.

Provision of personal data is voluntary, however, it is necessary for the performance of Services provided by GLS Poland.

If the Sender provides additional personal data of the Recipient in connection with the selection of one of the Additional Services, the Sender shall be responsible for the correct collection of such data, in particular for having the consent of the Recipient for their transfer to GLS Poland.

4.2 Within the framework of the Additional IdentService, GLS Poland shall act as a processing entity, and the data controller is the Customer. The scope of data entrusted to GLS Poland shall be decided by the Customer with whom the relevant personal data processing outsourcing agreement is concluded, pursuant to Article 28 of the GDPR.

4.3 In some cases, data are also processed: on the basis of consent [pursuant to Article 6 section 1 letter a) and Article 7 of the GDPR], in particular for marketing purposes, participation in promotional activities and competitions, or to pursue the legitimate interests of the controller [pursuant to Article 6 section 1 letter f) of the GDPR], in particular such as the possibility of asserting rights and claims, producing analyses and statistics, assessing the Customer’s credit risk, examining the quality of services provided, marketing own services.

4.4 GLS Poland as a registered postal operator, processes the above-mentioned categories of personal data as well as the Customer's identifying data also for the purpose of fulfilling its legal obligations [Pursuant to Article 6(1)(c) of the RODO], resulting in particular from the Postal Law and the Transport Law and the Accounting Act (such as: proper settlement of the performed Service, processing of complaints) as well as obligations resulting from the Anti-Money Laundering and Countering the Financing of Terrorism Act.

5. GLS Poland may provide personal data to:

a) GLS subsidiaries and subcontractors (e.g. transport partners, operating Szybka Paczka points) within or outside the European Union for the purpose of delivering parcels from the Sender to the Recipient [Pursuant to Article 49 point 1 letter b) respectively c) of the GDPR],

b) entities which have an agreement to provide services to GLS Poland or on behalf of GLS Poland (Processors), in particular IT service providers,

c) other persons or organisations under the applicable law,

d) banks and payment operators in order to execute transactions (payments executed using the BLIK code are handled by Krajowy Integrator Płatności Spółka Akcyjna with its registered office in Poznań ul. Św. Marcin 73/6 61-808 Poznań),

e) officers and law enforcement authorities in order to meet national security requirements or as part of a legal process to protect property, or to continue an investigation related to a violation of GLS Poland rules and policies, unauthorised access or use of GLS Poland equipment, or any other illegal activity,

f) economic information bureaus, credit agencies, and debt exchanges to assess the Customer’s creditrisk.

6. GLS Poland processes personal data only for the time necessary to achieve the purpose for which it was collected. The period of data storage is determined based on the following requirements:

a) operational requirements: the period in which information is necessary to perform the Services,

b) legal requirements: the period during which GLS Poland is obliged to store data for a certain period of time in order to comply with the regulations,

c) GLS Poland’s legitimate interests: the period during which the data are processed for the purpose of their execution, in particular to establish and pursue possible claims in connection with the Services provided.

The archived data is accessible only to authorised employees. After the expiry of the period for which the data is authorised to be stored, it is permanently deleted.

7. Detailed information on personal data protection at GLS Poland can be found at: gls-group.com/dataprotection.

XIV. LIQUIDATION OF PARCELS

In cases stipulated in the legal regulations, GLS Poland shall be entitled to liquidate the Parcel by selling, gratuitous handover or destruction thereof. GLS Poland shall be obliged to notify the Customer in writing about the planned liquidation of the Parcel, giving the Customer a 14-day time-limit to present a written instruction concerning the indicated Parcel, the said time-limit counting from the date of delivery of the notification. Should the Customer fail to provide a written instruction within the said time-limit, GLS Poland shall liquidate the Parcel. Means obtained from the liquidation shall be paid out to an authorised person upon deduction of the amounts due to GLS Poland, including the costs of liquidation.

XV. FINAL PROVISIONS

1. The currently applicable Terms and Conditions and the Table of Charges together with each change thereof are available at the registered office and all branches of GLS Poland as well as at www.gls-group.eu.

2. Any and all disputes resulting from the Agreement and these Terms and Conditions shall be resolved by the common courts of law in Poznań.

3. For matters not regulated in these Terms and Conditions, the appropriate provisions of the Postal Law, Transport Law, CMR Convention and the Polish Civil Code shall be applicable.

4. GLS Poland shall inform all its Customers about changes in these Terms and Conditions in writing or electronically not later than 14 days before the Terms and Conditions become effective. The Customer shall have the right to raise an objection. The lack of an objection made in writing or electronically within 10 days of the date of sending the new Terms and Conditions shall mean that the Customer accepts them. If an objection is lodged, the Agreement is terminated as of the day on which the new Terms and Conditions become effective. The Customer undertakes to familiarise him or herself with the new Terms and Conditions each time upon the receipt of the notification about the change thereof.

5. Regulations come into force on 1 January 2025. From this date the previous GLS Poland Regulations from 1 July 2024 shall be revoked.

I. GENERAL PROVISIONS

General Logistics Systems Poland Spółka z ograniczoną odpowiedzialnością,
with its registered office in Głuchowo, Komorniki commune (62-052), at ul. Tęczowa 10, entered into the National Court Register maintained by the District Court for Poznań – Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register under number 0000005009, NIP (Tax ID) 785-15-61-831, with a share capital of PLN 16,311,638.00, BDO 000134659, hereinafter referred to as GLS Poland, provides—at the request of customers, both domestically and internationally—services consisting of the acceptance, transport, and delivery of parcels: courier shipments as defined by the Postal Law Act of November 23, 2012, and freight shipments as defined by the Transport Law Act of November 15, 1984 (hereinafter referred to as "Services").

II. DEFINITIONS

For the purposes of these Terms and Conditions, the following terms shall mean:

• APM – parcel locker – a self-service device with compartments, enabling Customers to send and receive Parcels;
• Delivery Notification – notification of an unsuccessful attempt to deliver a Parcel to the Recipient;
• Price List – the list of fees for Services, applicable to GLS points;
• Business Days – days from Monday to Friday, excluding public holidays falling on those days;
• Individual Parcel Collection Code – a PIN or BLIK code – an individual authentication code allowing the Recipient to collect and confirm the receipt of the Parcel electronically;
• Customer – either the Sender or the Recipient;
• Courier – a person acting on behalf of GLS Poland, performing part of the Service for Customers under the terms set out in the Terms and Conditions;
• Delivery Location – the address specified by the Customer in the Proof of Shipment (PN) for delivery of the Parcel;
• Sender – the person who hands over the Parcel to GLS Poland along with the PN or other documents;
• Recipient – the entity specified in the PN document to whom the Parcel is to be delivered at the Delivery Location;
• Parcel – items packaged in a required or commonly accepted manner, entrusted by the Customer to GLS Poland for acceptance, transport, and delivery based on a PN. Dimensions for Parcels delivered to the Recipient’s address must not exceed a total of 3 meters when adding girth and the longest side, with the longest side not exceeding 2 meters, a maximum width of 80 cm, and height of 60 cm. Maximum dimensions for Parcels sent to a GLS point are available at www.gls-group.com (they vary by point). Parcels delivered to an APM must not exceed: 60 cm (length), 41 cm (width), and 38 cm (height). In the case of irregularly shaped Parcels, dimensions are calculated based on the outline of a right-angled box (even if the Parcel is physically packaged otherwise). The gross weight of a single Parcel must not exceed 31.5 kg for both domestic and international services. For Parcels delivered to GLS points or APMs, the weight must not exceed 20 kg. GLS Poland provides services of receiving, sorting, transporting, and delivering courier and freight Parcels;
• Courier Parcel – as defined above, a Parcel weighing up to 20 kg, with total dimensions (length + width + height) not exceeding 3 meters, and the longest dimension not exceeding 1.5 meters;
• Freight Parcel – as defined above, a Parcel weighing more than 20 kg;
• GLS Point – a facility operated on behalf of GLS Poland or by a GLS Poland branch, where the Sender can enter into a Service Agreement and the Recipient can collect a Parcel;
• Proof of Delivery – a confirmation of Parcel receipt by the Recipient or an authorized person – evidence of Parcel delivery signed either in written or electronic form, or via Individual Parcel Collection Code entered electronically;
• Proof of Shipment (PN) – confirmation of entering into a Service Agreement and GLS Poland’s acceptance of the Parcel for transport and delivery;
• GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation);
• Force Majeure – an external, sudden, unforeseeable, and unavoidable event beyond the control of the Parties, the consequences of which cannot be predicted or prevented, making it impossible to perform the Service in whole or in part;
• Track-ID – the identification number of the delivery notification.

III. CONCLUSION AND TERMS OF THE SERVICE AGREEMENT

1. The Service Agreement is concluded upon GLS Poland's acceptance of the Parcel for transport and delivery. GLS Poland confirms acceptance of the Parcel by sending an SMS message to the phone number provided by the Sender, which constitutes proof of contract conclusion. By signing on the GSM Device, the Sender confirms they have read and accepted the Terms and Conditions, which become an integral part of the contract.

2. GLS Poland does not accept Parcels with a value exceeding PLN 1,000.00.

3. A person acting on behalf of GLS Poland who accepts the Parcel from the Sender is not authorized to make or accept changes or additions to the terms specified in the Terms and Conditions.

4. GLS Poland is not bound by oral or written instructions or information provided by the Customer or persons accepting Parcels on behalf of GLS Poland, particularly those placed on the Parcel packaging or PN, that contradict the law or the Terms and Conditions.

5. The Customer may modify the Service request in writing or electronically; in such cases, GLS Poland may request the electronic PN. In justified cases, for changes to the Delivery Location, GLS Poland may accept the Customer’s verbal instructions. In such situations, GLS Poland does not guarantee the possibility of fulfilling the modified request and reserves the right not to deliver the Parcel on the agreed date.

IV. COMPENSATION

1. The amount of compensation for the provision of Services is defined in the Price List. The current GLS point Price List is available at GLS points and on the website www.gls-group.eu .

2. Payment for Services is made by the Customer in advance, electronically (BLIK/payment card), at the latest at the time the Parcel is accepted by GLS Poland. In GLS points operated by GLS Poland branches, payment in cash is also possible.

3. GLS Poland issues the Customer a relevant proof of payment, which can be downloaded via a link sent by SMS to the Sender by GLS Poland.

V. ITEMS EXCLUDED FROM SERVICE

1. GLS Poland does not accept for transport and delivery parcels containing:

a) items whose movement is prohibited under applicable laws or treaties, conventions, or international agreements to which Poland is a party,
b) items excluded from air transport under applicable laws in case of combined air-road transport,
c) cash, currency notes, postage stamps, gift vouchers or other payment documents, checks, payment or credit cards, excise stamps, securities, precious metals or stones and products made from them, jewelry, works of art or objects of artistic value, antiques, and other items whose value arises from their age, rarity, or subjective features, numismatic or philatelic collections, ID tags, including tickets, registration documents or related stickers,
d) tender documents, offers or commercial contracts, accounting documents, settlement documents, medical and insurance documents,
e) prepaid or activation telecommunications cards and electronic data carriers such as USB drives, hard drives, memory cards or similar,
f) goods under special customs procedures, transported under temporary customs clearance or ATA carnet,
g) nicotine and tobacco products and alcohol, including items requiring excise duty markings,
h) goods transported under a customs seal,
i) live animals or plants,
j) goods requiring temperature-controlled conditions,
k) perishable goods or foodstuffs as defined by the Act on Food Safety and Nutrition,
l) medicinal products as defined by the Pharmaceutical Law, ingredients used for medicinal product production, narcotics and psychotropic or hallucinogenic substances—unless sent for research purposes by authorized institutions with prior written consent of GLS Poland,
m) items requiring specialist phytosanitary tests,
n) flammable or explosive materials, corrosive or foul-smelling substances and other goods listed in the ADR Convention, weapons or ammunition,
o) tobacco raw material as defined in the Excise Duty Act or denatured alcohol,
p) tires in international shipments,
q) human or animal remains, ashes, or body parts,
r) human or animal organs, body fluids, and metabolic products,
s) personal belongings or household goods in relocation,
t) string or plucked musical instruments,
u) items whose properties may pose a threat to people or risk damage, destruction, or contamination of other parcels,
v) goods requiring special conditions for transport or storage (e.g., specific position such as horizontal; glass, ceramics, televisions, car body parts, or other fragile items),
w) animal-origin products referred to in Commission Regulation (EC) No. 206/2009 of 5 March 2009,
x) items or parcels whose shipment is prohibited under any applicable legal sanctions, for example, due to their content, recipient, or destination country. Legal sanctions mean any laws, regulations, orders, or prohibitions imposing any sanctions (including trade restrictions or economic sanctions) on countries, individuals, legal entities, or any other organizational units, including but not limited to those imposed by the United Nations, the European Union, or EU member states,
y) any media containing personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for uniquely identifying a person, or data concerning health, sexuality, or sexual orientation of a person.

2. GLS Poland does not accept parcels addressed to P.O. boxes or with delivery addresses indicating a temporary location, including, in particular: hotels, guesthouses, student dormitories, shelters, medical or health resorts, fairs, exhibitions, or beaches.

3. GLS Poland is entitled to terminate the Agreement with immediate effect if a shipment excluded from the service is submitted for transport or if any other item not listed in point V.1 of the Terms and Conditions is submitted, which poses a threat to life, health, or property of any entity.

VI. SENDER'S OBLIGATIONS

1. The Sender ensures and guarantees that:

a) the Recipient’s and Sender’s data, including addresses and phone numbers provided when sending the Parcel, are true and correct;

b) under no circumstances does the value of the Parcel exceed the amount specified in Section III, paragraph 2 of the Terms and Conditions;

c) the Parcel has been properly packaged in a manner that secures it during the provision of the Service against loss, shortage, or damage—in particular, the packaging should be properly sealed and secured (e.g., with seals, wax seals, adhesive tape, or stickers, etc.) to prevent access to the contents without leaving visible signs, and must include appropriate internal protection to prevent contents from moving;

d) the contents of the Parcel do not include items excluded from the Service, as listed in Section V of the Terms and Conditions;

e) the dimensions of the Parcel do not exceed the allowable dimensions or sizes specified in Section II of the Terms and Conditions;

f) the Parcel is suitable for automatic handling during transshipment and sorting;

g) the weight of the Parcel does not exceed 31.5 kg.

2. The Client bears full liability—both towards GLS Poland and third parties—for any damage resulting from the Client’s breach of the provisions of paragraph 1 above.

VII. DISPATCHING THE PARCEL

1. The Parcel is accepted for transportation and delivery at a GLS point.

2. Proof of acceptance of the Parcel is an SMS message sent to the mobile phone number or email address provided by the Sender at the time of dispatch.

3. GLS Poland may refuse to conclude a Service Agreement or may withdraw from its performance if:
a) The Parcel contains items excluded from acceptance and transportation, as specified in Section V of the Terms and Conditions,
b) The Parcel does not meet the conditions required by GLS Poland to conclude the Agreement, as stated in Section VI of the Terms and Conditions, particularly regarding packaging and labeling of the Parcel,
c) The Sender fails to fulfill the obligations specified in Section VI, paragraph 1, letters e), f), or g) of the Terms and Conditions.

4. GLS Poland may accept a Parcel for transportation and delivery even if it does not meet the conditions specified in Section VI, paragraph 1, letter c), only if such packaging does not pose a risk to other Parcels, people, or property. In such a case, the Sender assumes responsibility for any damage that may result from this, as well as for any potential damage or loss of the Parcel's contents during transportation, and for any delay in delivery caused by the need to secure the Parcel, which will be done at the Sender’s expense.

VIII. DELIVERY OF THE PARCEL

1. The principle is to deliver the Domestic Parcel to the Recipient at the Delivery Location no later than the next business day after the Parcel is dispatched. GLS Poland guarantees delivery of the Domestic Parcel within three business days after the day the Parcel is dispatched.

2. The principle is to deliver the International Parcel to the Recipient at the Delivery Location no later than the time indicated by the GLS Poland price calculator available at www.gls-group.eu . GLS Poland guarantees delivery of the International Parcel within the timeframe indicated in the price calculator, extended by three business days.

3. The Recipient confirms delivery of the Parcel by signing in person either on an electronic device (scanner) or on a paper document, or by entering on an electronic device or the APM screen an Individual Parcel Pickup Code (PIN code or BLIK code). The Client agrees to the use of the printed Recipient’s signature or the printed Individual Parcel Pickup Code (PIN or BLIK) from the electronic device as proof of delivery by GLS Poland and will not raise objections to such proof solely because the confirmation is obtained and stored electronically by GLS Poland.

4. GLS Poland has the right to verify the identity of the Recipient by comparing the data on the delivery note with data contained in identification documents (e.g., ID card, passport, driver’s license).

5. The Recipient is not allowed to open the Parcel before signing the Delivery Confirmation.

6. If damage or shortage of the Parcel is found before handing it over to the Recipient, the delivering Courier or the person acting on behalf of GLS Poland at the GLS Point will immediately prepare a report on the Parcel’s condition (damage report). The damage report can also be requested by the Recipient if they claim the Parcel has been tampered with. The damage report is signed by the Courier or the person acting on behalf of GLS Poland at the GLS Point and the Recipient. The Recipient receives a copy of the report.

7. In the event of the Recipient’s absence at the Delivery Location, the GLS Poland Courier may:
a) with the Recipient’s consent, hand over the Parcel to a third party authorized by the Recipient, present in the immediate vicinity of the Delivery Location, indicated by the Recipient ("Substitute Delivery"). Immediate vicinity is understood as a place (premises) in the same house, building, or facility as the Delivery Location or a house, building, or facility directly adjacent to the Delivery Location.
b) provided that the system data contains the Recipient’s contact phone number or email address, leave the Parcel at the nearest GLS point or APM for the Recipient to collect. In such a case, the Recipient receives a written (notice) or electronic notification about the address of this point or APM and an Individual Parcel Pickup Code (PIN) enabling Parcel collection;

8. In the event of an unsuccessful delivery attempt for reasons beyond GLS Poland’s control (e.g., incorrect address provided, refusal to accept the Parcel by the Recipient), GLS Poland returns the Parcel to the GLS Point where it was dispatched.

IX. LIABILITY OF GLS POLAND

1. GLS Poland is liable for non-performance or improper performance of the Service under the terms arising from the Regulations, Postal Law, Carriage Law, Civil Code, and other applicable legal provisions.

2. The Service is considered improperly performed particularly if, from the time GLS Poland accepts the Package for transport until its delivery, loss or damage to the Package occurs, as well as delay in delivery. GLS Poland’s liability for non-performance or improper performance of the Service arises at the moment GLS Poland undertakes the obligation to provide the Service.

3. The Service is considered not performed in case of loss of the Package after GLS Poland accepts it for transport. A Package is considered lost if it is not delivered to the Recipient or an authorized third party (substitute delivery) within 30 days from the day GLS Poland accepted the Package for transport.

4. GLS Poland is not liable for non-performance or improper performance of the Service if it results from:
a) force majeure,
b) reasons attributable to the Sender, Recipient, or a third party used by them, not caused by GLS Poland’s fault,
c) the nature of the items sent for transport,
d) violation by the Sender or Recipient of applicable law or provisions of these Regulations.

5. GLS Poland is not liable for loss of the Package whose weight or quantity of items it did not verify at the time of acceptance for transport if it delivers it without signs of damage to the packaging secured by the Sender with a seal, wax seal, Sender’s tape, or another similar durable method.

6. GLS Poland is liable only for actual, proven losses incurred by the Client due to non-performance or improper performance of the Service, excluding lost benefits, profits, or income of the Client or a third party, unless caused by intentional fault, gross negligence, or tortious act of GLS Poland.

7. In domestic operations, liability is limited to the value of the Package as agreed according to these Regulations, unless the damage was caused by intentional fault, gross negligence, or tortious act of GLS Poland.

8. If the damage is due to circumstances for which GLS Poland is partly liable, its liability is limited to the extent to which these circumstances contributed to the damage.

9. In domestic operations, subject to clause 6 above, compensation for loss or damage to the Package shall not exceed the ordinary value of the items contained in the Package unless the damage was caused by intentional fault, gross negligence, or tortious act of GLS Poland. The value of the items is determined based on, in the following order:
a) the price stated on the purchase invoice (receipt),
b) the price from the official price list valid on the day the Package was accepted for transport,
c) the value of items of the same kind and type at the time and place of Package acceptance by GLS Poland.
In case of damage in domestic operations involving foreign currency, compensation will be calculated based on the average NBP exchange rate on the date the Package was sent.

10. In international operations, GLS Poland’s liability for loss or damage to the Package shall not exceed 8.33 SDR per kilogram of missing gross weight, but not more than the actual value of the Package, unless the damage was caused by intentional fault, gross negligence, or tortious act of GLS Poland. The above amount is converted to Polish zloty based on the average NBP exchange rate on the date the Package was accepted for transport.

11. In case of damage to the Package, compensation is determined according to the percentage decrease in its value.

12. In addition to the compensation stated in clauses 6, 7, 9, and 10 above, GLS Poland refunds the transport fee in full in case of loss of the Package, partially in case of damage, and proportionally to the decrease in value in case of damage.

13. In case of delay in delivering a courier Package, GLS Poland shall pay compensation not exceeding twice the fee for the Service.

14. In case of delay in delivering a domestic freight Package, if the Client proves resulting damage, GLS Poland shall pay compensation corresponding to the actual damage, but not exceeding twice the fee for the Service, unless the delay was caused by intentional fault, gross negligence, or tortious act of GLS Poland.

15. In case of delay in delivering an international freight Package, if the Client proves resulting damage, GLS Poland shall pay compensation corresponding to the actual damage, but not exceeding the fee for the Service, unless the delay was caused by intentional fault, gross negligence, or tortious act of GLS Poland.

16. If non-performance or improper performance of the Service results from intentional fault, gross negligence, or tortious act of GLS Poland, GLS Poland shall be liable for such non-performance or improper performance under the provisions of the Civil Code dated April 23, 1964, up to the full extent of the damage.

X. SENDER'S LIABILITY

1. The Sender is liable to GLS Poland for any damage caused to persons, equipment, or other Parcels, as well as for any costs resulting from:
a) providing information or statements in the PN document or in any other form that are false, inaccurate, insufficient, or entered in the wrong place,
b) a defective condition of the Parcel, or lack or inadequacy of its packaging.

2. The Sender is liable to GLS Poland for incorrect completion of documents used to perform the Service, including providing information that is false, inaccurate, incomplete, or entered in the wrong place. The Client is also liable for incorrect or inaccurate information provided to GLS Poland in any other form.

3. If the Client fails to fulfill the obligation referred to in Section VI(1)(a), GLS Poland is not liable for performing the Service and reserves the right to retain the Parcel until proper instructions are received from the Sender or to return the Parcel to the GLS Point where it was submitted.

XI. CLAIMS AND COMPLAINTS

1. Claims regarding improper performance of the Service Agreement are nullified upon acceptance of the Parcel without reservations. However, this does not apply to claims regarding damage or shortages not visible at the time of delivery, which must be reported in writing by the Recipient to GLS Poland no later than 7 (seven) days from the date of receipt. In such cases, the Client has the right to request a damage report to be prepared in the presence of a GLS Poland representative. The report must be signed by both the Client and the GLS Poland representative. GLS Poland is only liable in such cases if the Client proves that the damage occurred between the time the Parcel was accepted for transportation and the moment of delivery.

2. Complaints must be submitted in writing to the registered office of GLS Poland or electronically using the contact form (for Consumers: https://gls-group.com/PL/pl/reklamacje-konsumenckie/ ) within 30 (thirty) days, or in case of loss of the Parcel – within 45 (forty-five) days from the date the Parcel was accepted by GLS Poland for transportation, but not later than 12 months from the date of shipment.

3. Complaints should be resolved within 30 days from the date of submission.

4. If someone other than the Client submits the complaint, a document transferring the rights or a power of attorney must be included. This does not apply to insurance companies submitting subrogated claims to GLS Poland.

5. The complaint should include:
a) The full name (or company name and address for business entities) of the complainant, along with their bank account number or instructions for postal payment;
b) The claimed amount with justification;
c) Relevant documents supporting the claimed amount (e.g., original purchase invoice, receipt, or other documents confirming the amount);
d) The PN document;
e) A report on the condition of the Parcel / damage report.

If the above documents are insufficient for complaint resolution due to their quality or content, GLS Poland may request additional documents related to the type and amount of the claim, subject to paragraph 6 below.

6. If the complaint is submitted by an unauthorized person or does not meet the requirements set out in paragraph 5 above, GLS Poland will request the complainant to complete it. The deadline referred to in Section XI(3) is suspended until the complaint is supplemented by the complainant.

7. GLS Poland will inform the complainant of the outcome of the complaint process by stating:
a) If the claim is accepted – the accepted amount and the method of payment to the complainant;
b) If the claim is fully or partially rejected – the grounds for refusal with justification.

8. In case of Parcel damage, the Client is obligated to keep the Parcel available to GLS Poland until the complaint procedure is completed.

9. If the complaint is accepted, GLS Poland must pay compensation within 30 days from the date the complaint is accepted.

10, The Client has the right to charge statutory interest in case of late compensation payment or late refund for an unperformed service.

11. In matters not regulated by these Terms and Conditions, the applicable provisions of the Postal Law Act and the executive regulations issued on its basis shall apply to courier shipments, and the applicable provisions of the Transport Law and the Regulation of the Ministry of Transport and Maritime Economy on determining the condition of shipments and complaint procedures shall apply to freight parcels.

XII. PERSONAL DATA PROTECTION / INFORMATION ON PERSONAL DATA PROCESSING

1. The data controller is GLS Poland. The controller has appointed a Data Protection Officer, who can be contacted via a dedicated email address: dataprotection@gls-poland.com or by traditional mail, sent to the controller's registered address.

2. All GLS Group companies located within the European Union are subject to the provisions of the GDPR and other applicable national data protection regulations. GLS Poland makes every effort to protect personal data against loss or misuse by implementing appropriate technical and organizational measures. All personal data protection concerns are recorded, thoroughly explained, and analyzed in accordance with applicable regulations.

3. The data subject has the right to:
a) receive information and access to their personal data (right of access under Article 15 GDPR),
b) rectify incorrect personal data and update it (right to rectification under Article 16 GDPR),
c) request the erasure of their personal data (right to erasure under Article 17 GDPR),
d) request restriction of processing (right to restriction under Article 18 GDPR),
e) request data portability to another controller (right to data portability under Article 20 GDPR),
f) object to the processing of their personal data (right to object under Article 21 GDPR),
g) where the processing is based on consent, withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of the above rights, including withdrawal of consent, the data subject should contact the Data Protection Officer at GLS Poland and clearly indicate which right is being exercised.
For identification purposes, GLS Poland may request additional confirmation of identity to prevent unauthorized access to personal data.
The data subject also has the right to lodge a complaint with the supervisory authority. In Poland, this is the Personal Data Protection Office (UODO).

4. GLS Poland processes personal data:

4.1. To fulfill the Agreement with its Clients (Senders) [pursuant to Article 6(1)(b) GDPR], GLS Poland processes the following necessary data as a data controller:
a) Client data (registration details, contact persons’ names, job titles, phone numbers, signatures, email addresses),
b) Sender data (dispatch address and necessary contact details, signature, payment information, and other details required for service fulfillment),
c) Recipient data (name and surname, signature, address, postal code, city, country, and optionally other details required to provide the Services and Additional Services, provided either by the Sender or the Recipient directly, such as email address, phone number).
Recipient (Consumer) data provided by the recipient such as name, address, email, and bank account number (for potential compensation) may also be processed in relation to handling a submitted complaint.

In specific cases, within the CashService Additional Service, the following personal data of Clients, Senders, or Recipients may also be processed: full name, citizenship, PESEL number or date of birth, and identity document number. These are processed to comply with obligations under the Anti-Money Laundering and Terrorist Financing Act.
Providing personal data is necessary to perform the Services offered by GLS Poland.
If the Sender provides additional personal data of the Recipient in connection with an Additional Service, the Sender is responsible for properly collecting such data, in particular for obtaining the Recipient’s consent to transfer the data to GLS Poland.

4.2. As part of the IdentService Additional Service, GLS Poland acts as a processor. The data controller is the Client. The scope of data provided to GLS Poland is defined by the Client, with whom a data processing agreement is signed in accordance with Article 28 GDPR.

4.3. In some cases, data is also processed based on consent [pursuant to Article 6(1)(a) and Article 7 GDPR], particularly for marketing purposes, participation in promotions or contests, or for legitimate interests of the controller [pursuant to Article 6(1)(f) GDPR], such as: pursuing claims, creating analyses and statistics, service quality assessments, or marketing of GLS Poland’s own services.

4.4. As a registered postal operator, GLS Poland also processes the above-mentioned categories of personal data and Client identification data to fulfill legal obligations [pursuant to Article 6(1)(c) GDPR], particularly under the Postal Law, Transport Law, and the Accounting Act (e.g., correct billing, complaint handling), as well as obligations under the Anti-Money Laundering and Terrorist Financing Act.

5. GLS Poland may disclose personal data to:
a) subsidiaries and subcontractors (e.g., transport partners, operators of Szybka Paczka parcel points) within or outside the EU to deliver parcels from Sender to Recipient [pursuant to Article 49(1)(b) or (c) GDPR],
b) entities with which GLS Poland has service agreements or which act on behalf of GLS Poland (processors), particularly IT service providers,
c) other individuals or organizations in accordance with applicable laws,
d) banks and payment operators for transaction purposes (payments via BLIK are processed by Krajowy Integrator Płatności S.A., ul. Św. Marcin 73/6, 61-808 Poznań),
e) law enforcement and regulatory authorities for national security purposes, or during legal proceedings to protect GLS Poland’s property or in connection with investigations of rule violations, unauthorized access or use of GLS Poland equipment, or other illegal activities.

6. GLS Poland processes personal data only for the duration necessary to achieve the purposes for which the data was collected. The data retention period depends on:
a) operational needs: how long the data is necessary for service delivery,
b) legal requirements: how long GLS Poland must retain data for compliance purposes,
c) GLS Poland’s legitimate interests: the period necessary to assert or defend potential claims in connection with provided Services.
Archived data is accessible only to authorized personnel. Once the retention period ends, the data is permanently deleted.

7. Detailed information on personal data protection at GLS Poland is available at: gls-group.eu/dataprotection .

XIII. DISPOSAL OF SHIPMENTS

In cases provided for by law, GLS Poland is entitled to dispose of a Shipment through sale, donation, or destruction. GLS Poland is obliged to notify the Client in writing of the intended disposal and provide a 14-day period from the date of delivery of such notice for the Client to issue written instructions regarding the Shipment.

If the Client does not respond within this period, GLS Poland proceeds with the disposal. Proceeds from the disposal will be paid to the entitled party, minus any amounts due to GLS Poland, including disposal costs.

XIV. FINAL PROVISIONS

1. The current version of the Terms and Conditions and the Tariff, including any amendments, is available at the headquarters and all branches of GLS Poland and is published online at www.gls-group.com .

2. Disputes arising from the Agreement and these Terms and Conditions will be resolved by the common courts in Poznań, Poland.

3. In matters not covered by these Terms and Conditions, the applicable provisions of the Postal Law, Transport Law, CMR Convention, and the Polish Civil Code shall apply.

4. GLS Poland will inform all Clients of changes to the Terms and Conditions, in writing or electronically, no later than 14 days before the effective date. Clients have the right to object. Lack of written or electronic objection within 10 days from the date the new Terms and Conditions are sent will be considered acceptance. If an objection is raised, the Agreement is terminated on the date the new Terms and Conditions enter into force. The Client is obliged to review the new Terms and Conditions each time a notification of changes is received.

5. These Terms and Conditions enter into force on July 1, 2025, and as of that date, replace the previous GLS Poland Terms and Conditions for Szybka Paczka Points and ParcelVan services effective from April 1, 2022.

Scale of charges valid from 13-08-2024

Storage fee per day: PLN 3.00

The Client is charged by GLS Poland when:

• Consignee or Consigner agree on delivery on a date requiring parcel’s storage in GLS Poland depot,
• Consignee decides on parcel collection from GLS Poland depot,
• parcel cannot be delivered because of Consignee on holiday,

The charge will continue to accrue until the Parcel is delivered, including its return, for each calendar day counted from the date of the impediment to delivery caused by reasons beyond the control of GLS Poland.

Manual sorting fee (NTT): PLN 80.00

A fee charged by GLS Poland for manual sorting of the Parcel that is not suitable for automatic service with the use GLS Poland belt conveyors. Does not apply to Shippers who are Consumers.

Charge for a Parcel overweighted in domestic traffic (PPW): 80.00 PLN

Lump sum charge levied by GLS Poland for accepting for shipment a Parcel weighing more than indicated in pt. II of the Regulations. Does not apply to Shippers who are Consumers.

Charge for an internationally overweighted Parcel (PPW): the amount of the charge depends on the country of delivery of the Parcel.

Lump sum charge levied by GLS Poland for accepting for shipment a Parcel of weight higher than indicated in pt. II of the Regulations. Does not apply to Shippers who are Consumers. The amount of the charge is shown in the tables below.

Europe

World*

*The zoning of each country can be found in your contract.

Oversize Parcel fee (PGB): PLN 80.00

A fee charged by GLS Poland for accepting a Parcel whose size exceeds the Parcel limits listed in point 2 of the General Terms and Conditions. Does not apply to Shippers who are Consumers.

Charge for liquidation of a Parcel refused both by sender and recipient: PLN 50.00

If within the 30 days no instructions on how to handle the Parcel are issued by the customer, GLS Poland will proceed to liquidate the Parcel. After the Parcel receives the status „liquidated”, GLS Poland issues an invoice for storing and liquidating the Parcel in accordance with the charges with 14-day payment terms and sends it to the customer’s last given address.

Charge for the Parcel exceeding its volumetric weight

The charge is not currently used in GLS Poland.

Charge for cashless payment

As of 01/08/2023, Recipients will be able to pay by card, BLIK or cash for packages with CashService (COD). If the Recipient chooses a non-cash payment method, the Sender will be charged a non-cash payment fee (BLIK or card) of 1.5% of the COD amount (not less than PLN 3).

Types of cards accepted for cashless payments: Visa, Visa Electron, MasterCard, Debit MasterCard, MasterCard Electronic, Maestro, BLIK, Wearable Devices, Google Pay, Apple Pay.

The prices shown are net amounts to which VAT will be added at the prevailing rate.