GLS focuses on the following core areas:
• Competition law
• Fighting corruption
• Adherence of economic sanctions
• Prevention of money laundering
• Combatting of enforced labour, slavery and human trafficking.
A cornerstone of the compliance system is a comprehensive training concept for employees – as compliance begins with them.
The Compliance Managers in the individual countries, the Group’s central Compliance department and Internal Revision are the key consulting and assessment authorities for the three-stage concept.
The compliance concept follows a uniform structure for all GLS companies, accommodating special national characteristics if necessary.
Code of Business Standards
The trust GLS receives from customers, employees, business partners and the public is a top priority for the GLS Group.
To further strengthen this trust, the GLS Group has assigned itself a Code of Business Standards that establishes the fundamental values and standards of behaviour of the company in binding form for all employees.
The GLS Code of Business Standards forms the basis of all business decisions and regulates responsible interaction with all stakeholders.
Read our code of business standards
Informant / Ombudsman System
GLS France has implemented a whistleblowing/ombudsman system to enable employees, business partners and third parties to report in confidence any concerns that they have about criminal acts and similar serious offences.
In France, on such matters, all employees, business partners and third parties may contact:
1. The EQS Integrity line platform
GLS Integrity line
This platform enables you to contact the compliance department directly, who treats the reports received on this platform with the utmost confidentiality.
2. Cabinet August Debouzy
To the attention of Me Mignon Colombet and Me ELBAZ
7 rue de Téhéran
75008 Paris– France
E-mail:
ad@lanceuralerte.fr
Free of charge phone number:
O 805 694 979
Mrs Mignon Colombet and Mrs ELBAZ will not consider complaints concerning matters which are not of a criminal or similar serious nature. When in doubt, they will advise on how to proceed.
All complaints will be treated in confidence. Mrs Mignon Colombet and Mrs ELBAZ are required by their statutory lawyers’ confidentiality obligations not to disclose the identity of callers without their explicit consent to do otherwise. Complaints to Mrs Mignon Colombet and Mrs ELBAZ will only be passed on to the GLS France once the consent of the complainant has been received.
Of course, concerns in respect of the above matters can also be reported to an employee's line manager or other contact person within the GLS Group.
3. External reporting
Persons wishing to make an alert may also send an external alert, either after having made an internal alert or directly:
1° To the competent authority among those designated by Decree no. 2022/1284 (you can consult this
list here (Decree no. 2022-1284 of October 3, 2022 relating to the procedures for collecting and processing whistleblower alerts and establishing the list of external authorities instituted by Law Act no. 2022-401 of March 21, 2022 aimed at improving the protection of whistleblowers).
2° To the Défenseur des droits (rights defender), who will direct you to the authority or authorities best placed to deal with the matter (
link ).
3° To the judicial authorities;
4° A European Union institution, body or agency competent to collect information on violations falling within the scope of Directive (EU) 2019/1937 of the European Parliament and of the Council of October 23, 2019.
The Act no 2022-401 of March 21, 2022 allows you to choose whether you would like to contact the internal reporting channel first or whether you prefer to submit your report directly to the relevant external authority. However, we urge you to always contact us first via the internal reporting channel. GLS will investigate your report with the utmost seriousness and will try to remedy the offence. If you are still dissatisfied with the situation following the completion of our internal follow-up measures, you may still contact the external authorities.
Do you have any questions in relation to the above? Please feel free to email us at
conformite@gls-france.com
