Carousel with slides shown at a time. Use the Previous and Next buttons to navigate.
Included as standard with GLS France home delivery, FlexDeliveryService is an interactive, location-based delivery solution that lets recipients track their parcel in real time and adjust their delivery right up to the last minute.
A 24H+ delivery service throughout France for all your parcels weighing up to 30 kg. Parcels can be up to 2 metres long, with a maximum girth of 3 metres. Location-based tracking is available throughout France.*
*24/48H delivery. 92% of deliveries made in less than 24 hours.
On the day of delivery, your customer has access to real-time, geolocated tracking on their mobile phone. In case of unforeseen circumstances, they can change their delivery option in real time, right up to the last minute (delivery to a nearby GLS Parcel Shop or to a safe place at home).
Throughout the delivery process, your customer is kept informed by e-mail and SMS (package handed over to GLS, delivery date, delivery in progress, etc.).
Your logo and brand colours are displayed on the parcel's geolocation tracking screen: a high-performance marketing tool.
The day before delivery, your customer can change the delivery address or date, or request a GLS Relay delivery (Point Relais® or Locker or Voisin Relais).
GLS incorporates a positive reviews engine to boost your e-reputation (post-delivery SMS sent and reviews published on the platform of your choice).
I received several text messages and emails before my delivery. On the day, I was given a delivery time slot and could follow the delivery progress in real time. The driver arrived at the expected time.
Review by Marine D., published on Trustpilot in August 2026
Excellent. Delivered as planned. The delivery tracking system is really useful.
Hadrien T., published on Trustpilot in September 2026
When it comes to small products and home decor, what GLS does addresses something that has become essential: customers want to know when their delivery will arrive. Tracking and accuracy in relation to the announced delivery time are really, really important. That is exactly what we strive to provide across Europe.
Testimonial by Cyril Mazal, , Supply Chain & Customer Service Director at Vente-unique.com, available at
https://www.ecommerce-nation.fr/vente-unique-histoire-pure-player-francais/We use the FlexDeliveryService solution, which lets customers make a choice up to one hour before delivery: they can have the parcel delivered to a parcel shop, have it delivered to them, or ask for it to be left in a safe place. Thanks to this system, we have very few delivery issues and very little negative feedback from our customers. It allows us to adapt!
Testimonial by Romane Gautré (founder of Les Cotons de Romane) and Johan Camus (co-managing director), , available at
https://www.ecommerce-nation.fr/les-cotons-de-romane-eshop-ecoresponsable-produits-maison/FlexDeliveryService is designed for any business that ships parcels to private customers (B2C), including e-commerce retailers, retail chains, direct-to-consumer (D2C) brands, SMEs and large companies looking to offer their customers a flexible, transparent delivery experience.
With FlexDeliveryService, your customer stays in control of their delivery. As soon as they receive an email or text message notification, they can change certain delivery details, such as the date, address or place of receipt (for example, a nearby GLS ParcelShop).
On the day of delivery, they can also use real-time location-based tracking on their mobile phone to follow the driver’s progress and, depending on the options available, adjust their delivery right up to the last minute.
Yes. On the day of delivery, your customer can access real-time location-based tracking on their smartphone. They can see the delivery progress, receive updates when the driver is approaching and, if needed, send additional instructions directly to the driver from their mobile phone to make the parcel handover easier.
Yes. FlexDeliveryService is the standard service included with GLS France home delivery. Email and text message notifications, location-based tracking and delivery customisation options are included.
FlexDeliveryService enhances the post-purchase experience by giving recipients greater visibility and flexibility. The result: fewer failed deliveries, greater customer satisfaction and a stronger brand image, thanks to a modern, customisable and interactive delivery experience.
