News

Paris, 29 June 2023 - In June 2022, GLS France announced the acquisition of Tousfacteurs. In a hyper-competitive sector where innovation is essential, GLS France acquired this start-up to accelerate its digital transformation and meet the growing needs of customers in terms of traceability, reliability and speed of delivery. Today, the company claims to be 3 years ahead of its competitors in terms of innovation. Some of the tools deployed exclusively by GLS France since the acquisition mark a step forward from industry practices and are now available for all B2C parcels managed by GLS France.

These innovations are now enabling GLS to make progress in a rather limited market: 65 million parcels are delivered each year, 50% in B2B and 50% in B2C. GLS France's turnover increased by 6% in the last financial year to reach 481 million euros in 2022, crowning 3 years of growth for a total of +43%.

Unique, interactive tools

With the acquisition of Tousfacteurs, GLS France has become the spearhead of the group and the sector in terms of innovation. Thanks to the collaboration with Tousfacteurs' "digital native" team, GLS has been able to develop disruptive solutions to simplify the daily lives of end customers and offer an exceptional delivery experience. In less than a year, GLS's NPS has risen from 50 to 65: an exceptionally high level for the market. One of the main achievements of this collaboration is GLS's exclusive geotracking system, which enables 100% of parcels destined for private customers to be tracked. This cutting-edge technology offers optimum traceability and enhances customer satisfaction. It is accompanied by interaction tools that are unique on the market (real-time redirection and the ability for brands to propose content to customers).

● Geotracking: GLS is the only carrier to track 100% of B2C last-mile parcels by geolocation.

● LRS (Live Redirection Service): live change of delivery method up to a quarter of an hour before delivery.

● Advertisers' space on the geolocation page: for GLS business customers, Track & Engage enables targeted communication to be added to the delivery tracking page, with advertising space, for a 100% complete and immersive shopping and delivery experience.

"Innovation is at the heart of our strategy at GLS. Thanks to the successful integration of Tousfacteurs, we have been able to push back the boundaries of customer experience in the parcel delivery sector. In addition to the widespread use of precise geolocation, we have invested in advanced technological solutions such as the Live Redirection Service (LRS), which enables real-time interaction with the delivery, offering a unique interactive experience. In addition, we have developed an advertiser space on the geolocation page, which offers shippers an immersive brand experience," says Nicolas Robert, Managing Director of GLS France.

Solutions that appeal to individuals and businesses: Zalando, Lidl...

The collaboration between GLS and Tousfacteurs has also enabled GLS France to expand its customer portfolio, attracting new companies such as Zalando, Lidl, Silamp and Paris Fashion Shop, who have been won over by the quality of service and innovations on offer.
"GLS now meets our expectations, particularly in terms of the level of service and flexibility offered to recipients right up to the last minute. In addition to the delivery service provided, they are committed to offering the best possible customer experience. It's a partner we've been able to count on since the launch of our e-commerce site. Arnaud Girard - e-commerce manager - Lidl France
GLS France and its start-up Tousfacteurs are continuing to work on new artificial intelligence solutions to improve delivery operations, offer extra vigilance to delivery staff and boost customer satisfaction. The Tousfacteurs start-up is therefore a truly integrated innovation laboratory, which is also continuing its green delivery business, offering unrivalled performance in the sector.

"We are delighted with our successful integration into GLS France, which is rare in the world of acquisitions. Together, we have been able to preserve Tousfacteurs' autonomy while benefiting from significant synergies. This collaboration has been a real driver of innovation for GLS France, positioning us ahead of the market in terms of digitalisation and customer satisfaction. It has enabled Tousfacteurs to achieve a real change of scale, mobilising new human and financial resources to develop and deploy other innovations within the GLS group," add Benjamin Levine and Youssef Tagemouati, co-founders of Tousfacteurs.

• GLS acquires Altimax Courier, an important transportation player in Canada, as part of the strategy to further expand its footprint.
• The move strengthens GLS Canada’s integrated parcel and freight player position.

Amsterdam, 8 June 2023 – GLS, a leading parcel provider, announces the acquisition of Altimax Courier, a prominent air and ground service provider in Canada. This strategic move aligns with GLS' commitment to expanding its footprint and enhancing its position in the Canadian market.

With the integration of Altimax Courier, Canadian customers will benefit from expanded coverage and the strengthened capabilities of an experienced integrated parcel and freight player. The addition of Altimax Courier's network will complement GLS Canada's existing infrastructure, expanding it to a total of 65 terminals across the country, and providing high-quality services to a broader customer base.

This acquisition marks another milestone in GLS’ growth strategy in Canada, following the successful integration of Rosenau Transport in 2021, and Dicom in 2018.

Rick Barnes, President GLS Canada, stated: “It is with much excitement that we welcome the entire Altimax Courier team to GLS Canada. Altimax Courier has been our long-standing partner for the past 17 years. We have always appreciated their exceptional commitment to quality throughout the Atlantic Provinces, contributing to their strong reputation in the industry”.

Wes Penwarden, President of Altimax Courier, expressed his satisfaction with the acquisition: "I am very happy about this transaction, as it marks a new chapter in our history by becoming part of a fantastic international network. This is an exciting day for our employees, clients, and partners”.

GLS is confident that the acquisition of Altimax Courier will further enhance its ability to meet the growing demands of the Canadian market, while ensuring that customers continue to receive exceptional service and support.

• GLS announces expansion into Serbia as part of its goal to expand its footprint.
• The expansion further strengthens the company’s position in Eastern Europe.
• It allows GLS to capture significant growth opportunities due to a major

e-commerce boom in the country.

• Serbian customers across the country can benefit from GLS’ wide range of high-quality services.

Amsterdam, 19 April 2023 - GLS, a leading parcel service provider, announces its expansion into Serbia. The move is part of the company’s goal to further expand its footprint and strengthens its position in Eastern Europe.

Serbia continues to experience a major boom in e-commerce, with a growing need in the region for a wider range of delivery options. Through its strong, international network, GLS offers a reliable logistics alternative to the market, providing high quality services already appreciated by more than 250,000 customers in Europe and North America.

Senders and receivers in Serbia can benefit from GLS’ renowned and convenient solutions such as FlexDeliveryServices, which makes it easy for the recipient to adapt the parcel delivery to his needs. With its central hub in Belgrade and three depots in major cities, Novi Sad, Niš and Kragujevac, GLS now delivers parcels to every address in Serbia and can connect its customers to international locations.

Gergely Farkas, Area Manager for the East Europe Region, said: "With this expansion into Serbia, we strengthen our presence in the Eastern European region and aim to foster growth opportunities. We truly believe that our customers in Serbia will benefit from a new reliable logistics alternative in their market and the same high-quality service for which GLS is renowned.”

• GLS announces expansion into Serbia as part of its goal to expand its footprint.
• The expansion further strengthens the company’s position in Eastern Europe.
• It allows GLS to capture significant growth opportunities due to a major

e-commerce boom in the country.

• Serbian customers across the country can benefit from GLS’ wide range of high-quality services.

Amsterdam, 19 April 2023 - GLS, a leading parcel service provider, announces its expansion into Serbia. The move is part of the company’s goal to further expand its footprint and strengthens its position in Eastern Europe.

Serbia continues to experience a major boom in e-commerce, with a growing need in the region for a wider range of delivery options. Through its strong, international network, GLS offers a reliable logistics alternative to the market, providing high quality services already appreciated by more than 250,000 customers in Europe and North America.

Senders and receivers in Serbia can benefit from GLS’ renowned and convenient solutions such as FlexDeliveryServices, which makes it easy for the recipient to adapt the parcel delivery to his needs. With its central hub in Belgrade and three depots in major cities, Novi Sad, Niš and Kragujevac, GLS now delivers parcels to every address in Serbia and can connect its customers to international locations.

Gergely Farkas, Area Manager for the East Europe Region, said: "With this expansion into Serbia, we strengthen our presence in the Eastern European region and aim to foster growth opportunities. We truly believe that our customers in Serbia will benefit from a new reliable logistics alternative in their market and the same high-quality service for which GLS is renowned.”

Our Neighbour alternative delivery solution is now available in Paris and in 11 major provincial cities.

GLS France is the first player in parcel delivery to have partnered in November 2020 with the start-up Pickme which offers this new solution of parcel pick-up points: Neighbours-Relay! You can now choose the nearest Neighbour-Relay from the list of available GLS Relays.

Our Neighbours network continues its development and is present today:

• in Paris (75),
• in Departments 78, 92, 93, 94 and 95
• in 11 major provincial cities (Bordeaux, Lyon, Marseille, Montpellier, Nantes, Nice, Toulon, Toulouse, Reims, Rennes and Rouen)

In the future, Pickme wants to offer its collaborative delivery service throughout the country.
GLS France, in partnership with the start-up Pickme, is Gold Laureate of the E-commerce Awards 2020, in the Supply Chain category.
The benefits of this new solution are numerous and include:
• Facilitate the reception of parcels, by combining availability and user-friendliness (extended delivery times),
• Increase the number of alternative delivery points,
• Improve the successful delivery rate from the first pass,
• Reduce the ecological impact of re-deliveries,
• Create social link between neighbours,
• Enjoy premium delivery by appointment.
As soon as you receive the parcel, you will receive a message informing you of its delivery, as well as a PIN code allowing you to collect it from the Neighbour-Relay Centre of your choice;
So don’t wait any longer and test our Neighbours-Relay!

GLS France has expanded its Neighbour relay Delivery service to the city centres of Lyon, Bordeaux and Toulouse.

GLS France has chosen to join forces with the startup Pickme to develop a brand new solution of parcel collection points at the homes of trusted private individuals, the Neighbour-Relay!

This new delivery alternative has been already available since mid-November, for all your GLS deliveries in Paris. You now have the possibility to choose the nearest Pickme Neighbour-Relay from the Pickme network, from the list of our available GLS Relays in Paris, Ile de France, Lyon, Bordeaux and Toulouse. More cities will be served in the coming months.

The benefits of this new solution are numerous, and in particular:

• Increase the number of alternative delivery points near you: with this new Neighbour-Relay offer, collection points are multiplied compared to the traditional relay network at your retailers.
• Facilitate the reception of your parcels with a new collection solution that combines availability and user-friendliness: with extended reception times that are more flexible than at a relay retailer, our Neighbour-Relay will welcome you directly to their homes according to the availability indicated when you register.
• Improving the rate of successful delivery from the first delivery and reducing the ecological impact of re-deliveries: your parcel is now delivered to your Neighbour-Relay on its first attempt at delivery. No more need to plan a new delivery or to organize to collect your parcel from a relay too far from your home; more practical for you, but also much more environmentally friendly!

As soon as you receive the parcel, you will receive a message informing you of its delivery, as well as a PIN code allowing you to collect it from the Neighbour-Relay Centre of your choice.

So don't wait any longer and try out our new Neighbour-Relay, already available in Paris, Ile de France, Lyon Bordeaux and Toulouse!

Track & Engage© is an intuitive and powerful mobile marketing solution that transforms the geolocation of parcel delivery into an immersive brand experience.GLS France is the first parcel delivery company to deploy Track & Engage©, available throughout France.

Thanks to this powerful new communication channel, our clients capitalise on the attention span of their recipient customers while they monitor the arrival of their parcels on the geolocation interface.

The Track & Engage solution offers our clients the possibility to use the package delivery tracking page ("Track") to communicate with their customers ("Engage") It allows them to :keep in touch during delivery via a new communication channel,prepare for future sales via various loyalty mechanisms,to distinguish themselves by offering a new brand experience.
GLS customers, brands and e-commerce players, have access to a wide range of functionalities to set up and personalise their marketing campaigns while giving free rein to their creativity:numerous formats available: video, image, banner, drawer, etc.display of points of interest on the map: physical shops, partners, click & collect.all types of campaigns possible: promotional offers, web to store, advice, redirection to social networks, sponsorship, questionnaire, gamification, entertainment, etc.

The unique experience offered by Track & Engage© allows you to strengthen the emotional bond between customers and the brand; all this with low marketing expenses and a winning return on investment.

So don't wait any longer to try TRACK & ENGAGE!