Contact us via contact form

or call 09 74 910 910 (free service)

A parcel number is composed of 8 alphanumeric characters (example:00A6Z78A) or a series of 11 figures (example:36631234567).

If you have a FlexDeliveryService delivery, you can find it on the email or SMS indicating the delivery of your parcel.

For all other services, you can find the GLS parcel number on the order confirmation email from your supplier.

Track my parcel

It is an alphanumeric reference consisting of 5 or 6 characters (example: 1LYMØ9). It is also called Track-ID.

You can find this reference on the document left in your letterbox by our delivery driver if you are unavailable when he stops by or in the SMS/email that we sent you if we encounter difficulty delivering your parcel (a problem with your address for example).

We deliver within 24 hours to most French departments. To Europe, parcels destined for neighbouring countries are delivered between 24H and 96H. For more distant destinations, delivery times are generally between 72H and 120H.

If your delivery benefits from the FlexDeliveryService, we will inform you when your parcel is ready for delivery.

Our deliveries are made Monday to Friday, from 8am to 6pm.

If you have received a delivery notice (paper or electronic), you can log on to www.uni-track.fr . After filling in the reference number of your delivery notice and the initial postcode of the delivery address, you will be able to change the delivery date.

With online parcel tracking, you can track your parcel at any time.

Please note: The delivery route or location of your parcel may not always seem direct or close to your home as your parcel is handled by one of our 86 distribution depots.

To find out where your parcel is at the moment, simply enter its number or the number on the delivery notice.

Track my parcel

If you have a FlexDeliveryService delivery, you will be notified the day before your delivery by email or text message. You will also be informed by e-mail when your parcel will be delivered on the day.

Our deliveries are made from Monday to Friday, from 8am to 6pm.

If you are absent when our driver passes by, a delivery notice will be left in your letterbox, enabling you to arrange a new delivery of your parcel by clicking on www.uni-track.fr .

After filling in the reference number of your delivery notice and the initial postcode of the delivery address, you will be able to change the delivery date.

If your delivery benefits from the FlexDeliveryService, you will be informed by e-mail and SMS and you can choose your preferred delivery solution.

For all other services, when you place your order online, you can specify another delivery address (at your place of work, for example, if your employer authorises you to do so).

You can also authorise home delivery to the desired location in your absence. This allows the driver to leave the parcel at your address in your absence, at an easily accessible location indicated by you.

If you have not selected one of these options in advance and if no third party is available to receive it, subject to our partner's availability, your parcel can be delivered to a nearby Relais GLS so that you can collect it easily.

If none of these alternative solutions is available to our driver, your parcel will be returned to our delivery depot.

Arrange a new delivery of my parcel

If you have a FlexDeliveryService delivery, you will be notified the day before your delivery. An e-mail will also inform you of the delivery of your parcel on D-day.

For all other services, deliveries are made from Monday to Friday, from 8am to 6pm. If you are absent during our driver's first visit, you can let us know if you would like a new delivery using your delivery notice (paper or electronic). After filling in the reference number of your delivery notice and the initial postcode of the delivery address, you can choose a new delivery option by clicking on www.uni-track.fr .

Arrange a new delivery of my parcel

You can authorise GLS to leave the parcel at an agreed location, for example in your garage. Simply download the residential drop-off authorisation, print it out, complete it and follow the written instructions, and make it available to our driver at the agreed location.

This safe-deposit authorisation can be one-off or general. You can also revoke it at any time by sending us a request.

Download the authorisation for drop-off without a signature.

If you are absent, the driver can leave your parcel with a neighbour, subject to signature. The driver will leave a note with important information.

GLS will always try to find a trusted third party (caretaker, neighbour, etc.) willing to receive your parcel against signature. If no neighbour is available, and subject to our partner's availability, your parcel can be delivered to a nearby Relais GLS.

If one or other of these solutions cannot be implemented, our driver will automatically return your parcel to the GLS depot for a new delivery attempt. If the driver's second attempt is also unsuccessful, the parcel will be returned to the sender after being held for 10 working days, during which time you will be able to collect your parcel from the GLS depot.

In all cases, GLS will leave a delivery notice. Once you have filled in the reference number of your delivery notice and the initial postcode of the delivery address, you can choose a new delivery option by clicking on www.uni-track.fr .

Reschedule my delivery

If your delivery benefits from the FlexDeliveryService, you can choose online the solution best suited to your availability before the delivery driver arrives by clicking on the link contained in the e-mail and text message sent to you by GLS.

Using the delivery notice number, you can access your parcel information free of charge, enabling you to :

Find out the address of the Relais GLS (if your parcel has been dropped off there)

Pick up your parcel at a GLS depot: if you want to pick up your parcel today, this is the best solution: come to the GLS depot that holds your parcel. Close to your home and near major roads, don't wait any longer! Your parcel will remain available for 10 working days.
Track my parcel

• Reschedule your delivery to a new address or date.
• Authorise home delivery without a signature: your parcel can be delivered to your home without a signature, a particularly suitable solution for deliveries to detached houses. For example, you can tell GLS to leave your parcel in the garden shed.

Reschedule my delivery

If your delivery benefits from the FlexDeliveryService option, you can also choose to have your parcel delivered to a Relais GLS.

If your delivery is by FlexDeliveryService, you can choose your preferred delivery solution from the link in the email and SMS sent to you.

For the other services, if you have received a delivery note (on paper or online), you can log on to www.uni-track.fr . Once you have filled in your delivery note reference number and the first part of the delivery address postcode, you will be able to change your address.

Reschedule my delivery

Yes, only if your sender has subscribed to the appropriate services. You have the option of having your parcel delivered to one of the 5,200 Parcel Shop in the network. To retrieve your parcel, you will simply need to show a valid ID card or passport and the delivery note.

In the online parcel tracking function, once you have indicated your parcel number or delivery note reference number and your postcode, you can see the address of the Parcel Shop where your parcel has been dropped off. You will also find all the information you need to get there (opening hours, directions).

Track my parcel

All you have to do is give informal written authorisation to that person. This authorisation must include your name and address, as well as the name and address of the person who will pick up the parcel. You can also fill in the form on the delivery note. The person authorised will have to show the authorisation and a valid identity card or passport.

Simply use the ParcelShop search function on our website to find the name of the nearest retailer and directions to get there.

Locate a Parcel Shop

GLS also offers a returns service. If your sender has chosen to take advantage of this solution:

• Either a GLS return label is already attached to your shipment.
• Or you must inform your sender that you wish to return the parcel. He/she will then send you a ready-to-use label by email or send you a link to download it.

To return your parcel, you will then simply need to affix the return label to the parcel and drop it off at the ParcelShop of your choice. GLS will take care of the rest.

Locate a Parcel Shop

If your parcel shows external damage, you can refuse it. GLS will return it to the depot and inform the sender.

If the contents are damaged, we invite you to contact your sender and send him/her a registered letter within 72 hrs of the your parcel delivery date stating the damage you noticed when opening your parcel.

You can also send him/her photos of the contents as well as the cardboard/packaging protecting your goods.

GLS cannot and is not authorised to check the contents of the parcels sent.

If your parcel is notified delivered but you have not received it, we invite you to address a complaint to your sender. To do so, you must send them a sworn statement of non-receipt.

Download the sworn statement of non-receipt of parcels

You can contact our Consignee Customer Service here.

Contact us via contact form

or call 09 74 910 910 (free service)